Crystal A. Overby-Topey
Waldorf,Maryland
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Advocate with outstanding communication skills. Goes the extra mile to provide assistance .
Overview
34
34
years of professional experience
Work History
Employment Specialist
Spring Dell Center
La Plata, MD
07.2021 - Current
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Placed individuals in jobs based on skills, abilities and interests.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Reviewed and assessed resumes submitted by job seekers to determine candidate matches based on skills and experience.
- Counseled individuals to help overcome personal, social or behavioral problems affecting employment opportunities.
- Tailored pre-employment activities and instruction for young adults with special learning needs.
- Assisted individuals making career-related decisions by conducting assessments to measure skills, abilities and interests.
- Coordinated supported employment services for individuals with disabilities, including job coaching and placement.
- Provided guidance to employers on best practices for accommodating workers with disabilities.
- Provided ongoing support to both employers and employees during the onboarding process.
- Taught classes and presented self-help or information sessions on subjects related to education and career planning.
Cosmetologist/Salon Owner/Operator
Pure Crystal Designs, LLC
District Heights, MD
01.1996 - 07.2021
- I performed a range of tasks and responsibilities to maintain a successful business that include organizing, managing, and coordinating day-to-day operations to ensure timely client services which has contributed to my substantive client base.
- Apply knowledge of and experience in a wide range of haircuts, suitable for all hair lengths and types of hair; familiarity with hair treatment products and services;
- Maintain Up-to-date knowledge of industry trends
- Welcome customers and identify their preferences by asking pointed questions
- Form bonds with loyal customers and remember their hairstyle preferences
- Kept records for production, inventory, income and expenses.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Supervisory Bank Teller
First Union Bank, Formerly First American Bank
Washington, DC
01.1990 - 01.1995
- In this role, my duties and responsibilities included but not limited to:
- Supervised the teller staff and assisted the Manager and Assistant Manager with overall smooth day-to-day efficient management of bank operations and processes
- Greeted members, and customers to the Bank in a professional and courteous manner, ascertained the nature their business and addressed needs as appropriately.
- Resolved problems and assisted tellers with difficult or complex transactions
- Coached, mentored and lead tellers by example in adhering to all bank policies and procedure
- Promoted positive work environment.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Reconciled cash and checks against computer records at end of shift.
Telephone Operator
AT&T Communications
Alexandria, Virginia
01.1990 - 01.1990
- In this position my duties and responsibilities included:
- Served as a telephone and information operator
- Provided professional and courteous services to customers in assisting them in placing their long-distance and oversees telephone calls
- Worked with other telephone operators in locations to make difficult connections
- Exercised tact, courtesy and judgment when assisting.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
Education
Certificate of completion - Cosmetology
World Trichology Institute
New York, NY01.2021
Certificate of completion - Cosmetology
Dudley Beauty College
Washington, DC01.1996
High School Diploma -
Frank W. Ballou Senior High School
Washington, DC06.1989
Skills
- Job Search Instruction
- Listening Actively
- Progress Reporting
- Needs Determination
- Career Development Techniques Instruction
- Relationship Development
- Employer Relations
Timeline
Employment Specialist
Spring Dell Center
07.2021 - Current
Cosmetologist/Salon Owner/Operator
Pure Crystal Designs, LLC
01.1996 - 07.2021
Supervisory Bank Teller
First Union Bank, Formerly First American Bank
01.1990 - 01.1995
Telephone Operator
AT&T Communications
01.1990 - 01.1990
Certificate of completion - Cosmetology
World Trichology Institute
Certificate of completion - Cosmetology
Dudley Beauty College
High School Diploma -
Frank W. Ballou Senior High School
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