Crystalann Browne
Merced,CA
Summary
Dedicated billing professional with two years of experience in accurately and efficiently managing billing processes. Proficiently ensure timely invoicing, resolving billing discrepancies, and optimizing revenue collection.
Overview
5
5
years of professional experience
Work History
Administrative Assistant to the HR Manager
Modern Air Mechanical Contractors
01.2025 - Current
- Collaborated with purchasing department to resolve discrepancies, improving communication between departments.
- Managed expense report processing, verifying receipts for accuracy and compliance with company policies before reimbursement.
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Stored and filed contract documents in orderly, organized systems.
- Drafted, reviewed and revised contracts for accuracy and completeness.
Operation’s Manager
MCM Plumbing
09.2022 - 01.2025
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Administrative Assistant
Caliber Home Loans
08.2021 - 09.2022
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
- Assembled important paperwork and disclosures for borrower.
- Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
First Assistant
G3 Enterprises
08.2020 - 08.2021
- Demonstrated flexibility by learning multiple machines and processes, maximizing versatility within the team and ensuring smooth operations during staff absences or turnover.
- Assisted in reducing machine downtime by performing routine maintenance tasks and identifying potential issues.
- Supported quality control efforts by inspecting finished products for adherence to company standards.
- Actively participated in team meetings, sharing insights about ongoing projects along with suggestions for future improvements.
- Streamlined processes through the implementation of new machine techniques and technologies.
Education
Accounting, A.S. -
Merced College
03.2025
Aesthetics, LICENSE -
Milan Institute
01.2022
Skills
- Vendor Coordination Expertise
- Customer Engagement
- Collaborative Team Management
- Efficient Data Management
- Quantitative Analysis
- Google Workspace Proficiency
- Microsoft Software Expertise
- Skilled in QuickBooks Online Management
- QuickBooks Desktop Proficiency
- CRM
- Financial Reconciliation
- Accounts Receivable Management
- Financial Account Reconciliation
Timeline
Administrative Assistant to the HR Manager
Modern Air Mechanical Contractors
01.2025 - Current
Operation’s Manager
MCM Plumbing
09.2022 - 01.2025
Administrative Assistant
Caliber Home Loans
08.2021 - 09.2022
First Assistant
G3 Enterprises
08.2020 - 08.2021
Accounting, A.S. -
Merced College
Aesthetics, LICENSE -
Milan Institute
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