Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Ann Shivers

Milford

Summary

Lead Designer with a proven track record at Exclusively Cabinets by Cabinetek, excelling in project management and design leadership. Adept at fostering client relationships and mentoring teams, I leverage Adobe Creative Suite to deliver innovative design solutions that meet client needs while maintaining high-quality standards. Recognized for strategic thinking and adaptability in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Lead Designer

Exclusively Cabinets by Cabinetek
07.2017 - Current
  • Work on multiple projects concurrently, balancing time, quality, and project needs.
  • Reviewe project requirements to plan workflows and evaluate client time and budget constraints.
  • Manage new designers, providing guidance and mentorship for professional growth.
  • Used 2020 and Adobe to create images and layouts.
  • Stay up-to-date with industry trends and advancements in design technology.
  • Meet with customers to present mockups and collect information for adjustments.
  • Design floor plans, elevations, 3D perspective views, and material boards for review and presentation.
  • Develop key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Work closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards.

Kitchen Designer

Lowes Home Improvment
03.2015 - 07.2017
  • Designed detailed kitchen layouts based on client needs, budgets and available supplies.
  • Selected flooring, counters, cabinets and appliances based on client needs and budgets.
  • Planned and presented project quotes for custom designs.
  • Maintained relationships with installers and suppliers.
  • Assisted clients in selecting materials, finishes, and appliances for cohesive kitchen design projects.
  • Conducted thorough site visits to gather accurate measurements and assess existing conditions for each unique project scope.

Sales Specialist

Lowes Home Improvment
03.2014 - 03.2015
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.

Head Cashier

Lowes
01.2010 - 03.2014
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Sales Associate

Lowes Home Improvment
04.2007 - 01.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

High School Diploma -

Holly High School
Holly, MI
06-2004

Skills

  • Strategic thinking
  • Design leadership
  • Project management
  • Adobe creative suite
  • Teamwork skills
  • Collaboration skills
  • Organizational skills
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Adaptability and flexibility

Timeline

Lead Designer

Exclusively Cabinets by Cabinetek
07.2017 - Current

Kitchen Designer

Lowes Home Improvment
03.2015 - 07.2017

Sales Specialist

Lowes Home Improvment
03.2014 - 03.2015

Head Cashier

Lowes
01.2010 - 03.2014

Sales Associate

Lowes Home Improvment
04.2007 - 01.2010

High School Diploma -

Holly High School

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