Summary
Overview
Work History
Education
Skills
CPO Certified
Work Preference
Timeline
Generic
Crystal Brunello

Crystal Brunello

Customer Service/Sales
Sacramento,CA

Summary

Service Supervisor with two years' experience managing daily overall business activities in the construction and maintenance sector, producing goods and services for diverse consumers. Maximized process and performance improvement initiatives, helping my last company with an ongoing business expansion to neighboring cities.

Overview

16
16
years of professional experience
1
1
year of post-secondary education

Work History

Service Department Supervisor

Geremia Pools & Landscaping
06.2021 - 07.2023
  • Created and maintained weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Supervised team of repair and maintenance technicians to complete work on time and to company standards.
  • Monitored priorities between maintenance/repair team and management, delegating tasks to complete on time.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Managed efficient teams of up to 6 employees.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Organized ongoing maintenance schedules to boost system performance.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Maintained accounts receivables and collection accounts.
  • Daily customer interactions including but not limited to phone calls, emails, text messages and in person.
  • Facilitate interactions with service and construction departments.

Health Care Specialist

Centene Corporation (Health Net)
10.2020 - 06.2021
  • Educated clients and families about rights and responsibilities.
  • Helped resolve any unpaid claims.
  • Provided accurate, valid and complete information by using tools provided by the company.
  • Followed communication procedures, guidelines and policies.
  • Managed over 50 customer calls per day.

Bartender

Zinfandel Grille Sacramento
01.2008 - 03.2020
  • Served high customer volumes daily.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Education

Business Classes - Business

American River College
Sacramento, CA

GED -

Sacramento Job Corps
Sacramento, CA
06.1997 - 01.1998

Skills

  • Strategic Decision-Making
  • Billing and Accounting Support
  • Problem Resolution
  • Adaptability and Flexibility
  • Professional Communication

CPO Certified

Certified Pool & Spa Operator (Operator of Aquatic Facilities) Issued by the Pool & Hot Tub Alliance

5/14/2022

Work Preference

Work Type

Part TimeFull TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCareer advancementFlexible work hoursCompany CultureHealthcare benefitsTeam Building / Company Retreats4-day work weekPaid sick leave

Timeline

Service Department Supervisor

Geremia Pools & Landscaping
06.2021 - 07.2023

Health Care Specialist

Centene Corporation (Health Net)
10.2020 - 06.2021

Bartender

Zinfandel Grille Sacramento
01.2008 - 03.2020

GED -

Sacramento Job Corps
06.1997 - 01.1998

Business Classes - Business

American River College

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