Crystal (Cris) Chapa
Albuquerque,NM
Summary
Customer-focused RV service professional with experience in electrical, plumbing, appliance, and structural diagnostics. Strong in clear communication, parts ordering, warranty processing, and detailed reporting. Known for resolving issues quickly and building long-term customer trust.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Owner/Operator
L&O Mobile RV Services
Clovis , NM
03.2026 - Current
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Built long-term customer relationships through exceptional service and effective issue resolution.
- Collaborated with warranty companies to enhance customer satisfaction.
- Scheduled mobile RV service calls for customer sites and travel routes.
- Inspected RV systems for electrical, plumbing, and appliance issues.
- Diagnosed repair needs using hand tools and service checklists.
- Completed maintenance on roofs, seals, awnings, and slide-outs.
- Explained repair details to customers on-site and via phone for clarity and understanding.
- Documented service work, estimates, and completed repairs for customer records.
- Maintained safe work practices during mobile repairs and site visits.
- Provided guidance to RV owners on essential DIY maintenance tasks. on easy DIY maintenance.
Security Forces Flight Chief
Us Air Force
Washington D.C, D.C.
01.2021 - 01.2026
- Coordinated with Secret Service to manage conflicts and secure successful travel for President, Vice President, and Cabinet members at Joint Base Andrews.
- Led 45 Airmen in daily operations, ensuring effective execution of security protocols.
- Enforced Air Force standards for discipline, readiness, and force protection.
- Responded rapidly to emergency situations requiring immediate action by Security Forces personnel.
- Trained defenders on weapons handling, use of force, and entry control.
- Assisted in developing long range plans for security operations based on current threats and conditions.
- Identified training needs and provided guidance on security issues.
- Guided junior enlisted in maintaining physical, mental, and spiritual readiness for operational missions.
- Inspected equipment, armory inventories, and patrol vehicle readiness.
Education
Associate of Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD07-2025
Skills
- RV electrical systems
- RV plumbing systems
- Appliance diagnostics
- Vehicle inspection
- Operational management
- Emergency response
- Safety protocols
- Documentation and reporting
- Problem solving
- Decision making
- Time management
- Team supervision
- Customer relations
- Client relationship management
- Effective communication
- Conflict resolution
- Threat assessment
Certification
- NRVTAA Technician
- NRVIA Inspector
- NRVTA Generator
- NRVTA Solar
Timeline
Owner/Operator
L&O Mobile RV Services
03.2026 - Current
Security Forces Flight Chief
Us Air Force
01.2021 - 01.2026
Associate of Science - Criminal Justice
University of Maryland Global Campus