Crystal D. Boozer
Murfreesboro,TN
Summary
Transformational nurse leader with a penchant for growing high-functioning, productive teams centered on providing unmatched, quality patient care to underserved patient populations within value-based systems.
Collaborative thought partner leveraging two decades of nursing experience combined with business acumen to facilitate process improvement practices that reduce healthcare costs and promote health equity and access.
Innovative solutionist with program leadership abilities honed in diverse healthcare environments.
Overview
12
12
years of professional experience
1
1
Masters of Science in Nursing
1
1
Multi- State Registered Nurse
1
1
Career Technical Education Instructor Certification
Work History
Quality Management Nurse
Oak Street Health-Remote
12.2023 - Current
- Improved patient care quality by conducting thorough individual and team quality reviews and audits of nursing practices and documentation.
- Enhanced compliance with regulatory standards through diligent monitoring of performance and adherence to documentation procedures.
- Streamline communication between healthcare professionals by implementing efficient reporting systems for quality assurance findings.
- Conduct root cause analyses to identify factors contributing to adverse events, enabling timely corrective action and reducing future risks.
- Provide continuous quality improvement and actively contribute to care team best practice standards and strategies
- Leverage feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
Telephonic Triage Nurse Supervisor
Oak Street Health-Remote
12.2021 - 12.2023
- Enhanced team performance by providing regular coaching sessions and constructive feedback for continuous improvement.
- Established a positive workplace culture that promoted enthusiasm, dedication, and commitment among call center staff members. Leadership metrics consistently fell in the 90th percentile.
- Evaluated the work performance of a team of remote triage nurses.
- Defined testing protocols, quality assurance initiatives, and clinic policies and procedures.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Led quality improvement projects aimed at enhancing overall patient outcomes within the department through close collaboration with multidisciplinary teams.
Telephonic Triage Nurse
Oak Street Health-Remote
06.2021 - 12.2021
- Improved patient outcomes by conducting thorough telephonic assessments and promptly addressing medical concerns.
- Enhanced patient satisfaction through compassionate communication and timely triage responses.
- Assisted in the management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources, and responsibilities of membership in managed care.
- Contributed to a positive work environment by mentoring new hires on department procedures and effective telephonic communication techniques.
RN Case Manager
Cigna-Evicore-Remote
03.2020 - 03.2021
- Streamlined discharge planning processes, to ensure a smoother transition for patients back to their homes or other facilities.
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Promoted access to healthcare services for underserved populations through community outreach efforts.
- Improved HEDIS compliance rates by conducting thorough medical record reviews and data analysis.
- Streamline processes for HEDIS reporting by implementing efficient data collection methods and tools.
- Provided valuable feedback on potential improvements in clinical practice guidelines based on comprehensive HEDIS measure analysis.
- Collaborated with IT teams to design user-friendly interfaces for electronic health records systems, resulting in increased accuracy of HEDIS data submission.
Telephone Triage Nurse
Veterans Administration
07.2018 - 03.2020
- Serving as the unit's conflict resolution officer, improved workplace relationships through conflict resolution workshops and team-building exercises.
- Provided empathetic support to patients dealing with sensitive health issues, maintaining a compassionate tone throughout each conversation.
- Managed crisis calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
- Streamlined workflow processes by utilizing electronic medical record systems efficiently during telephone consultations.
Primary Care Charge Nurse
ConnectUS Health
05.2017 - 07.2018
- Streamlined the managed care process for better efficiency through thorough documentation and accurate recordkeeping.
- Collaborated with healthcare providers to identify gaps in care, devising targeted interventions for improvement.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Ensured compliance with regulatory standards by staying current on industry best practices and incorporating them into daily operations.
- Developed strong working relationships with insurance companies to streamline prior authorization processes.
Adjunct Nursing Instructor
Tennessee Colleges Of Applied Technology
11.2016 - 05.2017
- Enhanced student learning by incorporating evidence-based teaching methods and innovative instructional strategies.
- Increased student retention rates through personalized mentoring and academic support services.
- Developed engaging course materials, fostering a positive learning environment for nursing students.
- Provided constructive feedback on assignments, enabling students to grow and improve their clinical skills consistently.
- 89% NCLEX-PN pass rate among graduate students
ER Travel Nurse
Cross Country Travel Corps
09.2012 - 11.2016
- Enhanced patient care by providing expert assessment, triage, and treatment in fast-paced emergency room settings.
- Deescalated high-stress situations involving anxious patients or family members, maintaining a calm atmosphere conducive to healing.
- Improved patient outcomes by providing high-quality trauma care and implementing evidence-based nursing practices.
- Managed patient caseloads during periods of high patient volume to ensure equitable distribution of nursing resources and maintain high standards of care consistently.
Education
Master of Science - Nursing Science
Chamberlain University
Downers Grove, IL12.2022
Master of Science - Nursing Education
Walden University
Minneapolis, MNAssociate of Science - Nursing
Los Angeles Trade Technical College
Los Angeles, CASkills
- Clinical Leadership
- Process Improvement
- Quality Management
- Managed Care
- Program Management
- Remote Team Management
- Diversity and Inclusion
- Lean Six Sigma
- Cross-Functional Teamwork
- Value-based Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"Nothing will work unless you do."
Maya Angelou
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