Crystal Dornita Jones

In this position, I was committed to delivering exceptional guest experiences through room preparation and attentive service. Consistently maintained cleanliness standards and responded promptly to guest needs to ensure comfort and satisfaction.

o Cleaned and sanitized guest bathrooms, including showers, toilets, and sinks

o Dusted and polished headboards, mirrors, lamps, phones, windowsills, vents, baseboards, and framed artwork

o Cleaned bedroom areas, including under furniture and cushions, inside refrigerators and drawers, closets, and wall outlets

o Made beds according to hotel standards and prepared rooms for turndown service

o Replaced amenities, stationery, and refreshed linens and towels

o Vacuumed carpets, emptied waste receptacles and ensured rooms were inspection ready

o Ensured proper functioning of all in-room equipment

o Maintained cleanliness in shared spaces including the Platinum Lounge, pool, and exercise facilities

o Delivered requested items and additional amenities to guest in a timely and professional manner

In this position, I was committed to delivering exceptional guest experiences through room preparation and attentive service. Consistently maintained cleanliness standards and responded promptly to guest needs to ensure comfort and satisfaction.

o Cleaned and sanitized guest bathrooms, including showers, toilets, and sinks

o Dusted and polished headboards, mirrors, lamps, phones, windowsills, vents, baseboards, and framed artwork

o Cleaned bedroom areas, including under furniture and cushions, inside refrigerators and drawers, closets, and wall outlets

o Made beds according to hotel standards and prepared rooms for turndown service

o Replaced amenities, stationery, and refreshed linens and towels

o Vacuumed carpets, emptied waste receptacles and ensured rooms were inspection ready

o Ensured proper functioning of all in-room equipment

o Maintained cleanliness in shared spaces including the Platinum Lounge, pool, and exercise facilities

o Delivered requested items and additional amenities to guest in a timely and professional manner

Salad Bar Lead Associate

I maintained several responsibilities that have helped to ensure the proper handling of

food and exceptional customer service. Food safety is a top priority, therefore in my

position I recommended improved processes to store management with successful

implementation for the safety and satisfaction of our customers. In my time at Harris

Teeter, the salad bar was ranked the number one salad bar in the company.

Responsibilities:

o Prepare food/produce for the salad bar

o Maintain temperature control of all foods

o Prepare special orders for customers

o Place orders for produce and salad bar items

o Maintain a clean workspace

o Responsible for proper washing, rinsing, and sanitation procedures

o Deliver exceptional customer service having knowledge of all sections of the store

o Ensure exceptional food safety with 100% on all health inspection audits

o Prepare the salad bar and produce areas for the next business day using closing shift procedures

As a head cashier at Home Depot, I assisted cashiers and customers with transactions,

worked with store management to keep them informed of any problems or concerns

within the store, and assisted in the hiring process for new cashiers.

Responsibilities included:

o Managed a team of 15 crew members providing daily responsibilities, monitored performance, and shift accountability

o Trained new employees on use of the register and the correct procedures to follow

o Executed transactions for purchases, special orders, and returns

o Monitored doors and exits to prevent loss from theft

o Followed all closing procedures for the registers/tills

o Maintained extensive product knowledge to assist customers and store vendors

o Responded to customers and senior management regarding products or other questions

o Provided excellent customer service

I volunteered at a local home childcare center where I assisted the owner with the care of

eight children.

Responsibilities:

o Ensured the safety of the children by enforcing proper sign in/sign out procedures

o Prepared meals

o Provided preschool instruction

o Planned arts and crafts activities

As the assistant manager at The Shoe Dept, I had a number ofresponsibilities that

ensured the efficient operation of the store in the absence of the store manager.

Responsibilities included:

o Setting up promotional sales

o Updating the store layout

o Processing refunds, exchanges, and special orders

o Performing daily bank deposits

o Ordering of products

o Inventory management

o Opening and closing procedures

o Cleanliness of the store

o Hiring sales associates

o Contributing to increased sales