Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Community Involvement
References
Timeline
Generic

Crystal Eve Miller

Chattanooga,TN

Summary

Professional Summary: Compassionate and highly skilled Registered Nurse with extensive experience in hospice care, triage nursing, and patient advocacy. Adept at interdisciplinary collaboration, care coordination, and critical decision-making to enhance patient outcomes. Proven ability to provide emotional support, manage complex cases, and lead teams in delivering high-quality, patient-centered care.

Currently seeking a remote nursing role in hospice triage, case management, palliative care coordination, or nurse education. Passionate about utilizing telehealth solutions to provide expert patient guidance, caregiver support, and interdisciplinary coordination. Looking to contribute to an organization that values compassionate advocacy, clinical excellence, and collaborative care models.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Triage Registered Nurse

Amedisys Hospice Care
Chattanooga, TN
01.2021 - 02.2024
  • Triaged high-volume calls, determining acuity and coordinating urgent responses.
  • Dispatched field nurses for in-person interventions and facilitated patient transfers from hospital to home.
  • Maintained meticulous medical documentation, ensuring regulatory compliance.
  • Led interdisciplinary coordination to minimize patient wait times and optimize care delivery.

RN Case Manager

Hospice of Chattanooga
Fort Olgethorpe , GA
08.2020 - 02.2021
  • Conducted weekly interdisciplinary team meetings, ensuring seamless patient transitions across care levels.
  • Administered medications (oral, IV, IM) and monitored patient reactions with precision.
  • Provided counseling and emotional support for patients and caregivers facing chronic illness and end-of-life transitions.
  • Collaborated with hospice physicians to assess eligibility and care plans, maintaining Medicare standards.

RN Case Manager

TrustBridge Health
West Palm Beach , FL
07.2017 - 08.2020
  • Managed hospice caseloads, coordinating resources for patients in managed care settings.
  • Delivered compassionate education and counseling, ensuring caregivers had the knowledge and support to navigate care decisions.
  • Partnered with physicians to optimize palliative treatment, wound care, and symptom management.

Private Duty Caregiver

Hired per Family
Jupiter , FL
04.2012 - 03.2020
  • Assisted clients with daily activities, transportation, and medical coordination.
  • Responded swiftly to emergency situations, ensuring safety and well-being.
  • Encouraged independent living while providing necessary health support.

Cardiovascular Step Down Registered Nurse

Bethesda Hospital - HealthEast
Boynton Beach , FL
05.2016 - 07.2017
  • Monitored post-surgical patients, assisting with recovery and home care planning.
  • Provided medication counseling, ensuring adherence and patient education.
  • Acted as a patient advocate, guiding individuals and families through complex healthcare processes.

Education

🎓 Associate of Science in Nursing
Palm Beach State College
05-2016

🎓 Associate of Arts in Biology
Palm Beach State College
05-2005

📜 Registered Nurse License

📜Certified Hospice and Palliative Care

Skills

✅ Patient Advocacy & Emotional Support

✅ Clinical Assessment & Care Coordination

✅ Triage Nursing & Crisis Intervention

✅ Palliative Care & Pain Management

✅ Effective Communication & Team Leadership

✅ Regulatory Compliance & Documentation

Certification

  • Registered Nurse License
  • CHPN certified

Affiliations

🏆 2019 Nurse of the Year, Palm Beach County, FL

🏆 2017 Daisy Award | 2016 Vitas Compassionate Heart Award

👩‍🏫 Ongoing Nurse Preceptor (Mentoring new graduate nurses)

Community Involvement

🎤 Guest Speaker, Mental Health & Addiction Treatment Centers (Chattanooga)

References

References available upon request.

Timeline

Triage Registered Nurse

Amedisys Hospice Care
01.2021 - 02.2024

RN Case Manager

Hospice of Chattanooga
08.2020 - 02.2021

RN Case Manager

TrustBridge Health
07.2017 - 08.2020

Cardiovascular Step Down Registered Nurse

Bethesda Hospital - HealthEast
05.2016 - 07.2017

Private Duty Caregiver

Hired per Family
04.2012 - 03.2020

🎓 Associate of Science in Nursing

🎓 Associate of Arts in Biology

📜 Registered Nurse License

📜Certified Hospice and Palliative Care

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