Melissa Constantine
Blaine,MN
Summary
Accomplished Registered Nurse with a proven track record at various levels of healthcare, adept in critical thinking and providing emotional support. Excelled in care coordination and patient advocacy, significantly enhancing patient care. Demonstrated strong clinical judgment and a high level of autonomy, ensuring optimal outcomes and patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telephone Triage Registered Nurse
M Health Fairview
09.2022 - Current
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Managed high-stress situations calmly, providing reassurance to distressed callers while gathering necessary information for accurate decisionmaking.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Increased efficiency in triage call handling through effective communication and active listening skills.
- Streamlined workflow processes by utilizing electronic medical record systems proficiently during telephone assessments.
Registered Nurse Case Manager, Hospice
Allina Health
08.2021 - 08.2022
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Collaborated with providers to develop comprehensive pain management strategies for patients in their final days.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
- Established and maintained successful relationships with patients, families and providers by utilizing exemplary communication and active listening skills.
Emergency Room Registered Nurse
Park Nicollet Methodist Hospital
07.2020 - 06.2021
- Collaborated with providers to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisted providers during invasive procedures such as central line insertions or intubations, ensuring safe and accurate completion of tasks.
- Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.
- Streamlined emergency room operations by efficiently triaging patients according to the severity of their condition.
- Deescalated tense situations involving agitated patients or family members through active listening skills and empathetic responses.
Registered Nurse, Float Pool
Park Nicollet Methodist Hospital
11.2019 - 07.2020
- Facilitated smooth transitions between shifts by providing thorough handoff reports to incoming nurses, ensuring continuity of care.
- Improved patient satisfaction by providing high-quality nursing care and addressing individual needs.
- Increased efficiency in the Float Pool by effectively prioritizing tasks and managing time across multiple units.
- Championed a culture of patient-centered care, consistently demonstrating empathy, respect, and professionalism in all interactions with patients and their families.
- Optimized patient outcomes through proactive identification of potential complications or changes in condition requiring intervention.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Licensed Practical Nurse
HealthPartners, Capitol View
02.2017 - 11.2019
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Coordinating daily administrative duties, including schedules, nursing assignments and patient care while assigned as charge nurse.
Certified Nursing Assistant
Maplewood Care Center
12.2014 - 02.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Associate of Science - Professional Nursing
Rasmussen University
Blaine, MN09.2019
Diploma - Practical Nursing
Anoka Technical College
Anoka, MN12.2016
Skills
Critical Thinking: Integrates information, evidence, outcomes and experiences to translate them into affective care plans
Care Coordination: experience managing multiple interdisciplinary teams to provide exceptional care to patients and families
Emotional and Social Support: Demonstrated through active listening and empathetic approach by providing ongoing education and assistance throughout various stages of life
High Level of Autonomy: Maintaining a holistic view, to obtaining critical patient information, maintains the confidence in nursing knowledge and expertise, and demonstrates the competency and courage to take charge in situations where I am responsible
Strong Clinical Judgment: Choosing the best response among alternative actions in light of expected outcomes, using ongoing evaluative reflection to monitor a patient's response, and modifying interventions accordingly
Patient and Family Advocacy: Protecting patients by acting as their voice, providing high-quality care, building interpersonal relationships, and educating patients and families about their conditions and the care they are receiving
Certification
- Trauma Nurse Core Course Certification
- Advanced Cardiovascular Life Support Certification
- Pediatric Advanced Life Support Certification
- The National Institutes of Health Stroke Scale Certification
- Telemetry/EKG Certification
Timeline
Telephone Triage Registered Nurse
M Health Fairview
09.2022 - Current
Registered Nurse Case Manager, Hospice
Allina Health
08.2021 - 08.2022
Emergency Room Registered Nurse
Park Nicollet Methodist Hospital
07.2020 - 06.2021
Registered Nurse, Float Pool
Park Nicollet Methodist Hospital
11.2019 - 07.2020
Licensed Practical Nurse
HealthPartners, Capitol View
02.2017 - 11.2019
Certified Nursing Assistant
Maplewood Care Center
12.2014 - 02.2017
Associate of Science - Professional Nursing
Rasmussen University
Diploma - Practical Nursing
Anoka Technical College