Kenna Hutson
Columbia,MO
Summary
Dynamic Registered Nurse (RN) with a strong background in telephone triage, critical care, and hospice nursing. Skilled in remote clinical assessment, care coordination, and telehealth operations. Proven leader in nurse supervision, and performance improvement within a virtual care environment. Committed to delivering evidence-based, patient-centered care while enhancing team efficiency and clinical quality.
Overview
15
15
years of professional experience
Work History
Telephone Triage Registered Nurse
TriageLogic
03.2020 - Current
- Deliver remote telephone triage using clinical judgment and evidence-based protocols to assess symptoms, determine urgency, and direct patients to appropriate levels of care while maintaining HIPAA-compliant documentation.
- Supervise and mentor a team of remote triage nurses, ensuring adherence to clinical protocols, SLAs, and quality metrics; provide real-time coaching, performance evaluations, and clinical escalation support for complex cases.
- Monitor high-volume call-queue operations to prioritize high-acuity cases and improve workflow efficiency, contributing to stronger clinical accuracy and patient safety outcomes.
- Lead data-driven process improvement initiatives that have reduced delayed 911 callbacks by 97% in eight months.
Hospice Registered Nurse Case Manager
VNA Hospice
08.2017 - 08.2018
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Hospice Registered Nurse Case Manager
Heartland Hospice
05.2012 - 05.2015
- Developed and implemented individualized care plan for each hospice patient while following physician instructions.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Offered listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Recognized and understood specific stages of dying process, providing comfort-based care during vulnerable times.
Care Management Coordinator
Healthways
04.2011 - 02.2012
- Managed a population of adult patients with chronic health conditions via telephonic care management.
- Utilized motivational interviewing and active listening to assess patient health, support self-management, and improve adherence to standards of care.
- Identify care gaps, implementing targeted interventions to reduce hospitalizations.
- Document all encounters and care recommendations in EHR systems, ensuring compliance with HIPAA and organizational standards.
Education
Diploma - Nursing
Barnes-Jewish College Goldfarb School of Nursing
St Louis, MOSkills
- Symptom assessment
- Evidence-based protocols
- Patient instruction
- Critical thinking
- Rapid decision-making
- Effective communication
- Adaptability in fast-paced environments
- Leadership under pressure
Timeline
Telephone Triage Registered Nurse
TriageLogic
03.2020 - Current
Hospice Registered Nurse Case Manager
VNA Hospice
08.2017 - 08.2018
Hospice Registered Nurse Case Manager
Heartland Hospice
05.2012 - 05.2015
Care Management Coordinator
Healthways
04.2011 - 02.2012
Diploma - Nursing
Barnes-Jewish College Goldfarb School of Nursing
Licensing
Nurse compact license held in Missouri with additional licenses held in Alaska, California, Connecticut, Illinois, Michigan, Minnesota, Nevada, New York, and Oregon.