Crystal Fry
Hempstead,TX
Summary
Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals. Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Service-oriented as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
12
12
years of professional experience
Work History
Shop Owner
Dynamic Motors Auto Repair LLC
01.2024 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing terms and ensure timely delivery of goods for sale in the store.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Coached, counseled and disciplined employees.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Ensured compliance with all relevant industry regulations and store policies, maintaining a safe and secure environment for both employees and customers alike.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed day-to-day business operations.
Service Writer Manager
Dynamic Motors Auto Repair LLC
03.2020 - 01.2024
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Streamlined repair order processes for increased efficiency and productivity.
- Consulted with customers to assess service requirements and produce accurate orders.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
Service Manager
Express Oil Change & Tire Engineers
01.2018 - 03.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Writer Manager
Days Tire And Auto Center
07.2013 - 01.2018
- Use computers for various applications, such as database management or word processing
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Maintain scheduling and event calendars
- Schedule and confirm appointments for clients, customers, or supervisors
- Make copies of correspondence or other printed material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Operate electronic mail systems and coordinate the flow of information, internally or with other organizations
- Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Provide services to customers, such as order placement or account information
- Conduct searches to find needed information, using such sources as the Internet
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
- Establish work procedures or schedules and keep track of the daily work of clerical staff
- Develop or maintain internal or external company Web sites
- Prepare and mail checks
- Manage projects or contribute to committee or team work
- Mail newsletters, promotional material, or other information
- Order and dispense supplies
- Learn to operate new office technologies as they are developed and implemented
- Supervise other clerical staff and provide training and orientation to new staff
- Train and assist staff with computer usage.
Secretary
Ballard And Fleetwood, LLC
04.2012 - 06.2012
- Receive and place telephone calls
- Organize and maintain law libraries, documents, and case files
- Schedule and make appointments
- Make photocopies of correspondence, documents, and other printed matter.
Education
High School Diploma - General
Petersburg High School
Petersburg, WV06.1992
Skills
- Clerical
- English Language
- Computers and Electronics
- Reading Comprehension
- Active Listening
- Customer and Personal Service
- Critical Thinking
- Coordination
- Time Management
- Networking and partnerships
- Pricing strategy
- Business Operations
- Customer service background
- Staff hiring and training
Timeline
Shop Owner
Dynamic Motors Auto Repair LLC
01.2024 - Current
Service Writer Manager
Dynamic Motors Auto Repair LLC
03.2020 - 01.2024
Service Manager
Express Oil Change & Tire Engineers
01.2018 - 03.2020
Service Writer Manager
Days Tire And Auto Center
07.2013 - 01.2018
Secretary
Ballard And Fleetwood, LLC
04.2012 - 06.2012
High School Diploma - General
Petersburg High School
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