Crystal H Purcell
Youngsville,NC
Summary
Focused and detailed-oriented Certified Pharmacy Technician with years of success in maintaining excellent customer service and patient care.
Overview
24
24
years of professional experience
Work History
REMOTE DATA ENTRY PHARMACY TECHNICIAN
PharmScript
Morrisville, NC
07.2023 - Current
- Performed data entry of patient prescriptions into the pharmacy system.
- Verified accuracy of prescription information and entered relevant data into database.
- Reviewed prescriptions for accuracy prior to dispensing medications to customers.
- Ensured compliance with regulatory requirements such as HIPAA and DEA regulations.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered prescription information into computer databases.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
Remote Certified Pharmacy Technician
OptumRx
Minnetonka, MN
11.2022 - 07.2023
- Answer incoming calls and completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of customer service and maximized productivity.
- Work with multiple computer systems in a high-volume environment in an accurate and efficient manner.
- Enter prescriptions and verify appropriate and accurate information
- Contact patients, pharmacists and doctors offices to resolve claims issues
- Process prescriptions (from intake to order completion)
- Resolve customer issues; ensuring accurate information is provided
Certified Pharmacy Technician
North Carolina Specialty Hospital
Durham, NC
06.2000 - 11.2021
- Assisted with pharmaceutical preparations, IV admixtures and pre-packing medications not in unit dose
- Received orders and incoming pharmaceutical supplies
- Maintained Controlled Substances and its recordkeeping
- Cleaned equipment according to prescribed methods
- Stocked Pyxis and followed-up with discrepancies
- Processed records of medication dispensed to hospital patients computes charges, and enters data in computer
- Communicated with auditors with the investigation of outpatient prescriptions
- Managed inbound and outbound calls, customer window, and other clerical duties
Education
Pharmacy Technician Certificate - Pharmacy Technology
Durham Technical Community College
Durham, NC10.1993
Skills
Self Motivation: Maintain discipline and ability to prioritize without help of colleagues or managers working remotely
Leadership: Trains new pharmacy personnel and students, assigned Superuser on different projects, works well with others
Customer Service: Provide customer service skills with professionalism and patience
Time Management: Turns in all requests and projects in a timely fashion
Conflict Resolution: Go to person to help with discrepancies on automated machines and Inventory documentation
Liscensure and Certificate
Certified by the Pharmacy Technician Certification Board (PTCB) 11/2004
Licensed with North Carolina Board of Pharmacy - 1/2002
Licensed with Indiana Board of Pharmacy- 5/2023
Timeline
REMOTE DATA ENTRY PHARMACY TECHNICIAN
PharmScript
07.2023 - Current
Remote Certified Pharmacy Technician
OptumRx
11.2022 - 07.2023
Certified Pharmacy Technician
North Carolina Specialty Hospital
06.2000 - 11.2021
Pharmacy Technician Certificate - Pharmacy Technology
Durham Technical Community College
Similar Profiles
Kiana RossKiana Ross
Pharmacy Technician at PharmScriptPharmacy Technician at PharmScript
EMMA ROMERO STEPHENSEMMA ROMERO STEPHENS
LRP Customer Service at PHARMSCRIPTLRP Customer Service at PHARMSCRIPT
Kavhawn SwopesKavhawn Swopes
Pharmacy Technician at PharmscriptPharmacy Technician at Pharmscript