Crystalis Rivera

• Ran daily reports and completed cashier and closing reports - Maintained contingency lists for emergencies.

• Collected and processed donor samples for testing.

• Monitored stored products to ensure compliance with Standard Operating Procedures (SOP).

• Packed units for final shipment and prepared samples for shipment to the testing lab.

• Maintained active communication with other service areas to ensure accurate documentation and quality.

• Maintained quality control/satisfaction records and sought ways to improve customer service
• Supported sales reps in opening new accounts and upgrading existing services.

• Delivered exceptional customer support and facilitated transactions with clients
• Provided courteous reception to customers and handled phone inquiries with professionalism.