Crystal Johnson
Mesquite,TX
Summary
Dedicated and experienced customer service professional with a newly acquired Adjuster's License, seeking a challenging position in the field of insurance adjustment. Leveraging a solid foundation in customer relations, proficiency in Microsoft tools, and in-depth knowledge of insurance principles to contribute to a dynamic and growth-oriented organization.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Athena
2023.08 - 2024.01
- Assisted consumers in enrolling in health care coverage, demonstrating expertise in Health Care Coverage Enrollment.
- Utilized Microsoft Word, Microsoft Teams, Salesforce, and Excel for efficient communication and data management.
- Applied problem-solving skills to address customer inquiries and concerns, ensuring a high level of satisfaction.
- Updated account information to maintain customer records.
- Answered a constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Responded proactively and positively to rapid change.
- Utilized Medicaid Management Information Systems to verify consumers' enrollment and eligibility.
Office Manager
Bush Concrete
2002.01 - 2022.08
- Managed office budgets and payroll, showcasing strong organizational and financial skills.
- Oversaw daily operations of a busy office, ensuring smooth workflow and efficient processes.
- Led a team of four administrative staff, fostering a collaborative and productive work environment.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Education
Texas Adjuster's License -
The Adjusters School
10.2023
Skills
- Proven ability to analyze situations and provide effective solutions
- Meticulous in reviewing and managing information for accuracy
- Familiarity with insurance principles and policy language
- Microsoft Software Proficiency
- Comfortable using various online-based tools and platforms
- Strong oral and written communication skills
- Efficiently manage tasks and priorities in a dynamic environment
- Committed to delivering exceptional service and building positive relationships
- Paperwork Processing
- Account Updating
- Critical Thinking
- Customer Relationship Management (CRM)
Certification
- Licensed Texas Adjuster - 2023
- Licensed Florida Adjuster- 2024
Timeline
Customer Service Representative
Athena
2023.08 - 2024.01
Office Manager
Bush Concrete
2002.01 - 2022.08
Texas Adjuster's License -
The Adjusters School
- Licensed Texas Adjuster - 2023
- Licensed Florida Adjuster- 2024
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