Crystal L McCalla
Canton,OH
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Worked in Credit, Sales, and Management. Try to be positive and upbeat.
Overview
25
25
years of professional experience
Work History
Store Manager
Rent A Center Warehouse & Retail Store
08.2000 - 06.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels and optimized stock replenishment processes to reduce shortages.
- Trained and mentored staff on customer service excellence and sales techniques.
- Implemented promotional strategies to enhance product visibility and drive sales growth.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Worked on computer computing customer profiles, Using multiple programs for sale and credit.
- Tracking customers and using tracing programs for merchandize recovery.
- Delivered merchandize to customers home and assembling them to satisfaction.
Commercial Cleaner
Miracle Cleaning Service
09.2018 - 11.2020
- Led cleaning teams to ensure thorough sanitation of commercial facilities.
- Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
- Trained new staff on proper cleaning techniques and safety protocols.
- Developed and maintained effective inventory management for cleaning supplies.
- Conducted regular inspections to uphold quality standards in all service areas.
- Established strong client relationships through consistent communication and reliability.
- Enhanced operational processes by identifying areas for improvement in cleaning practices.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Restocked all company needs.
- Made sure all buildings got secured at night.
Line Worker
Case Farms
07.2016 - 10.2016
- Operated machinery to process poultry products efficiently and safely.
- Ensured adherence to quality control standards throughout production lines.
- Collaborated with team members to optimize workflow and minimize downtime.
- Trained new employees on safety protocols and operational procedures.
- Participated in training sessions to enhance skills and knowledge.
- Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Ensured seamless transitions between shifts by effectively communicating progress updates with incoming colleagues.
Line Worker
Sugardalefoods
03.2014 - 08.2014
- Implemented best practices for sanitation and cleanliness in work areas.
- Developed training materials for continuous staff development and process improvement.
- Collaborated with team members to meet daily quotas and improve overall productivity on the line.
- Used equipment properly to avoid workplace hazards or injuries.
- Provided comprehensive training to new hires, enhancing team skill levels and performance.
- Optimized material usage, significantly cutting down waste and lowering project costs.
- Achieved record-low error rates in cable installations through meticulous attention to detail.
- Improved customer satisfaction with prompt and courteous service during maintenance visits.
- Implemented quality control checks that improved reliability of electrical services.
Nursing Assistant
Heather Ridge Assisted Living
06.2009 - 07.2013
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with nursing staff to develop and implement individualized care plans.
- Trained new staff on best practices for patient care and facility protocols.
- Maintained cleanliness of resident areas, adhering to safety and hygiene standards.
- Communicated effectively with families regarding resident needs and progress updates.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Documented care actions by completing records and logs in medical software system.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Meal preparation.
- Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
Education
No Degree -
Stark State College
Canton, OHHigh School Diploma -
Timken
Canton, OH06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Outstanding communication skills
- Friendly and positive
- Team leadership
- Inventory management
- POS systems
- Cash management
- Loss prevention
- Retail merchandise quality standards
- Financial operations management
- Systems and software expertise
- Sales expertise
Languages
English
Timeline
Commercial Cleaner
Miracle Cleaning Service
09.2018 - 11.2020
Line Worker
Case Farms
07.2016 - 10.2016
Line Worker
Sugardalefoods
03.2014 - 08.2014
Nursing Assistant
Heather Ridge Assisted Living
06.2009 - 07.2013
Store Manager
Rent A Center Warehouse & Retail Store
08.2000 - 06.2025
No Degree -
Stark State College
High School Diploma -
Timken