Crystalle Jackson
Smyrna,GA
Summary
Dedicated individual with a strong work ethic and a commitment to excellence in teaching. Highly effective presentation style to educate students of all ages, as well as, those of varied academic, cultural, and socio-economic backgrounds.
Overview
16
16
years of professional experience
Work History
Customer Experience, Rx Specialist
Instacart
08.2018 - Current
- Create an exceptional, personalized service experience for platform users daily.
- Conduct analysis of customer issues to determine the root cause of the problem and resolve complex issues.
- Maintain 90+ customer satisfaction feedback rating and consistently exceed QA and KPI standards.
- Troubleshoot shopper and driver technical and non-technical challenges using phone, social media, and email mediums to communicate.
- As a Subject Matter Expert, training for 20+ new team members on departmental procedures and responsibilities.
- Frequently developing and distributing workflows, training materials, and reference guides to improve customer processes for current and new team members.
ESL Instructor/Program Coordinator
Beulah Heights University
08.2017 - 05.2018
- Taught ESL to various levels in different skill areas (reading, writing, listening, and speaking) and created and administered tests to 34 students
- Monitored students’ progress and provided individual feedback on the areas that needed to be improved, resulting in 33% of average students grade increasing from a C average to B average
- Onboarded and trained new instructors
- Implemented needs analysis procedures and developed programs and instructional materials aligned with learners’ needs and preferences
- Oversaw assigned out-of-classroom activities during the day, and managed allotted learning time to maximize student achievement
Minister of Music
New Mount Zion AME Church
02.2009 - 07.2017
- Managed music ministry budget and submitted required reports, estimates and requests by deadlines.
- Facilitated ongoing professional development opportunities for musicians through workshops, masterclasses, and guest artist engagements.
- Bridged generational and cultural differences by selecting balance of musical styles for every service and presenting spiritual context.
- Evaluated individual progress among music team members, providing personalized guidance and feedback to enhance skill development.
Graduate Research Assistant
Interdenominational Theological Center
10.2013 - 05.2016
- Conducted research for professor to assess the changes in Womanist Christology scholarship since 1989 up to present
- Performed research to explore the impact and role of Black women in church and society
- Edited materials for review and publication for style, grammar, and argument
- Coordinated the logistical planning of on campus events for women seminarians and assisted with various community outreach events through recruitment of 100+ volunteers and over 10K in fundraising
- Assisted with classroom lectures and served as point of contact for students
Education
Master of Arts - Religious Education
Interdenominational Theological Center
Atlanta, GA05.2016
Master of Arts - Divinity
Interdenominational Theological Center
Atlanta, GA05.2016
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
Tallahassee, FL08.2010
Skills
- Strong communicator
- Creative instruction styles and techniques
- Presentations expert
- Statistical reporting
- Employee coaching
- Creative self-starter
- Organized and detailed
- Intuitive people management skills
Timeline
Customer Experience, Rx Specialist
Instacart
08.2018 - Current
ESL Instructor/Program Coordinator
Beulah Heights University
08.2017 - 05.2018
Graduate Research Assistant
Interdenominational Theological Center
10.2013 - 05.2016
Minister of Music
New Mount Zion AME Church
02.2009 - 07.2017
Master of Arts - Religious Education
Interdenominational Theological Center
Master of Arts - Divinity
Interdenominational Theological Center
Bachelor of Science - Health Sciences
Florida Agricultural And Mechanical University
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