Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL O THOMAS

Riverdale,IL

Summary

Competent Installation Technician awarded for exceptional customer satisfaction. Skilled operating heavy machinery. Over ten years of experience installing, maintaining and repairing data and phone products in accordance with company rules and regulations. Certified Installation Technician with background in commercial and residential installations. Outstanding skills working in Telecommunications to install systems, repair equipment and deliver solid customer service.

Overview

7
7
years of professional experience

Work History

Low Voltage Electrician

MP Nexlevel
07.2019 - 03.2021
  • Responsible for Installs, Repairs, troubleshooting telephone lines and data.
  • Repairs and maintains network facilities and associated apparatus from station equipment to line card.
  • Evaluated equipment to determine if it needed to be repaired or replaced.
  • Created and maintained up-to-date records of all installed systems and equipment.
  • Visited client sites to confirm space and layout restrictions for equipment installations.
  • Installed and configured new equipment and systems according to company standards.
  • Introduced streamlined system from point of sale to installation to increase sales 50%
  • Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.

Installation Technician

Century Link Communications
07.2017 - 07.2019
  • Used critical thinking skills and technical knowledge to provide updates and enhancements.
  • Documented installation and service activities by completing forms, and reports.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.
  • Collaborated with internal teams for operational continuity and optimal performance.
  • Installed and configured new equipment and systems according to company standards.
  • Provided technical support and training to users on new systems to ease transitions.

Customer Zone Technician

True Connextion LLC
05.2014 - 06.2018
  • Climbed ladders and poles, working aloft, perceiving differences in wire and cable colors, and moving/lifting items generally not exceeding 100 lb.
  • Operated standard and aerial lift, hydraulic pneumatic electric vehicles.
  • Skills and provide clients with high-quality experience.
  • Performing construction work using designated equipment for digging holes, placing poles, laying cable/conduit in ground and unreeling, pulling and stringing wire/cable on poles.
  • Skilled at working independently and collaboratively in team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with strong sense of personal responsibility
  • Installed, removed, programmed, tested, troubleshot and repaired various complex voice, data and ancillary equipment.

Education

General -

Emil Hirsch Metropolitan
Chicago, IL
06.2003

Skills

  • Data Evaluation
  • Installation Adjustments
  • Customer Service
  • Diagnosis and Troubleshooting
  • Problem Analysis
  • Conflict Management
  • Maintenance and Repair
  • Active Listening
  • Diagnosing Malfunctions
  • Quality Assurance
  • Telecommunications
  • Troubleshooting

Timeline

Low Voltage Electrician

MP Nexlevel
07.2019 - 03.2021

Installation Technician

Century Link Communications
07.2017 - 07.2019

Customer Zone Technician

True Connextion LLC
05.2014 - 06.2018

General -

Emil Hirsch Metropolitan

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