Summary
Overview
Work History
Education
Skills
Work Ethic
REQUIRED compensation
NOTE
Timeline
Generic

Crystal R Prayer

Omaha,NE

Summary

Hello Recruiting Specialist, Thank you for taking the time to view my resume. I would like to begin by giving you a brief description of my work skills:

Professional agent experienced in remote customer service and support. Skilled in handling inquiries, resolving issues, and managing tasks with efficiency. Strong focus on team collaboration and achieving results. Reliable, adaptable, and proficient in communication, problem-solving, and time management.

Please feel free to view my resume for further details on my extensive knowledge and qualifications. Thank you again, Crystal R Prayer



Overview

14
14
years of professional experience

Work History

Self-employed IBO/Home Agent/1099

Crystal Prayer (Doing Business as Crystal Prayer/CRP Virtual Network LLC though the ARISE platform)
08.2011 - Current
  • Inbound tech support- Satellite/Cable TV/mobile phones
  • Sales/cross-selling- Cruise ship vacation bookings/ High-end hotel reservations, meet monthly sales quotas
  • Customer service/billing questions & explanation of services
  • Cash Handling/Service Payments/credit/debit card payments
  • Answer inbound calls/chats/emails/text
  • Make outbound calls as needed in performance of the job
  • Emergency Roadside assistance for automobiles (includes the use of Spotting software to locate member vehicle and map reading tool)
  • Live chat and email customer support
  • Tax software (Intuit) assistance

1099 Independent Contractor/Remote Home Agent

NEXREP
03.2025 - 05.2025
  • Company Overview: www.nexrep.com
  • (TEMPORARY ASSIGNMENT) Taking Public Partner Assistant calls REMOTELY from caregivers and their clients residing in NY from my home office located in Omaha NE.

NORTH END TELESERVICES
06.2024 - 03.2025
  • Position Details: (intake specialist-Remote)
  • Taking program applications for SNAP/MEDICAID for DHHS via inbound calls from my home office.

Customer Service Level 3 disputes and fraud claims

Iconma
03.2023 - 09.2023
  • Position details: TEMPORARY ONSITE 6 MONTH ASSIGNMENT for Bank of the West
  • - Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • - Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • - Refer unresolved customer grievances to designated departments for further investigation.
  • - Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • - Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • - Solicit sale of new or additional services or products.
  • - Building and maintaining strong business relationships with existing customers through established service and banking sales standards
  • - Developing, maintaining and demonstrating a basic knowledge of current client products and services; maintaining confidentiality when handling customer requests and transactions
  • - Identifying opportunities for upselling additional banking products by understanding customers' accounts and connecting the customer with the opportunity and closing the sale
  • In the Customer Service Representative role, we offer a unique opportunity in an entry level role with promotional opportunities that come with salary increases to reward you for training and dedication.

Virtual Customer Service Rep

PAYPAL
08.2020 - 02.2022
  • Inbound customer calls and messages for disputes/limitations/product support
  • Research of NON-MEDICAL claims including examining picture evidence and documents submitted to support FRAUD claims and ruling in the appropriate party's favor.
  • Reinforce customer's relationship with PayPal through positive interactions.
  • From my home office.

Education

Graduate -

Omaha North High Magnet School
Omaha, NE
01.1986

Skills

  • Solid computer skills, including data entry/typing and navigation, great listening & research skills, Excellent spelling, grammar and punctuation skills, proofreading and editing skills
  • Adept at troubleshooting and maintaining hardware and software systems
  • Inbound and outbound customer service and sales for both brick/mortar call centers and telecommute (remote) positions
  • Keyboarding data entry(45 wpm) problem-solving, professional handling of irate customers, reservations, cross-sales/upgrades of products & services, device/equipment troubleshooting and technical support, mapping/spotting/routing

Work Ethic

I have exceptional customer service skills, empathy & patience, excellent problem-solving skills, strong organizational skills and high attention to detail and will treat all customers with dignity and respect.

REQUIRED compensation

$15+ per hour

NOTE

I've worked several side jobs while still maintaining my status as an independent business owner (IBO) working from my home office in Omaha, Nebraska.

Timeline

1099 Independent Contractor/Remote Home Agent

NEXREP
03.2025 - 05.2025

NORTH END TELESERVICES
06.2024 - 03.2025

Customer Service Level 3 disputes and fraud claims

Iconma
03.2023 - 09.2023

Virtual Customer Service Rep

PAYPAL
08.2020 - 02.2022

Self-employed IBO/Home Agent/1099

Crystal Prayer (Doing Business as Crystal Prayer/CRP Virtual Network LLC though the ARISE platform)
08.2011 - Current

Graduate -

Omaha North High Magnet School

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