Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Work Preference
Timeline
Generic
Crystal Rose Ramsey

Crystal Rose Ramsey

Coordinator
McMinnville,TN

Summary

Visionary leader with a proven track record in strategic planning and effective management. Expertise in building cohesive teams, driving innovation, and enhancing operational efficiency to achieve business objectives. Skilled at transforming challenges into opportunities, resulting in significant impact on company growth and profitability.

Motivated professional with extensive community service experience, skilled in effectively managing employee and volunteer operations while cultivating valuable partnerships. Recognized for exceptional productivity and ability to efficiently complete tasks. Proficient in communication, problem-solving, and adaptability to enhance organizational success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Volunteer Coordinator

CASA of Cannon County
Woodbury, TN
07.2022 - Current
  • Recruit, train, and supervise volunteers, match volunteers with appropriate cases and provide ongoing support
  • Organize and conduct volunteer orientation and training programs
  • Maintaining accurate records of volunteer activities and impact
  • Collaborate with staff to ensure volunteers are effectively supporting the organization's mission
  • Provide any other needed support for Director including assisting with grants, social media, church and other presentations, community engagement and outreach events
  • Assisted in developing strategies to increase community engagement with the organization's mission.
  • Supervised social media accounts related to volunteering activities.
  • Coordinated ongoing volunteer publicity and awareness programs.
  • Designed and executed volunteer appreciation events and recognition programs to boost morale and retention.
  • Collaborated with external organizations to coordinate volunteer participation in community events.
  • Provided ongoing support and guidance to volunteers, serving as a point of contact for questions and concerns.

Affiliate Broker, Realtor

Exit Realty Bob Lamb & Associates
Murfreesboro, TN
08.2019 - 08.2022
  • Licensed and insured real estate agent, completes comparative market analysis, markets on all social media platforms, and completes all necessary contracts with clients
  • Certified in the principles of commercial real estate
  • Assisted clients in understanding the legal terms of contracts related to becoming an affiliate broker.
  • Discussed client financial options to keep customers informed regarding transactions.
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions.

Business Office Manager

Bethany Center for Rehabilitation and Healing
Nashville, TN
11.2017 - 02.2019
  • Facilitated morning meetings and assessed skilled patient progress
  • Conduct billing conference call weekly, manage resident trust fund, collect payments, and manage employee and resident trust petty cash.
  • Aided families in the Long-Term Care Medicaid application process.
  • Updated in-house system, payor sources for residents, and communicated with outside billing company on a consistent basis.
  • Completed end-of-day reports for the corporate office and various other duties.
  • Compiled reports from various departments on a regular basis.
  • Developed strategies for improving administrative processes.
  • Handled confidential company information in accordance with established protocols.
  • Monitored accounts receivable, advising of delinquencies or other account irregularities.
  • Reviewed invoices for accuracy to identify cost savings.
  • Supervised business office staff and administrators, driving office operations.
  • Delivered administrative support by conducting research, preparing reports and handling information requests.
  • Directed accounts payable and receivable, ensuring timely processing and accurate record-keeping.
  • Facilitated communication and coordination between department heads, staff, and external partners.
  • Provided administrative support to senior management as needed.
  • Managed daily operations within the business office, ensuring efficient workflow and productivity.

Administrative Assistant/Reception/AP/Recruiter

Green Hills Health and Rehabilitation Center
Nashville, TN
01.2017 - 11.2017
  • General reception and accounts payable duties, Census and midnight census input and verification, collect and receipt payments, use of word and excel
  • Scheduled interviews and completed reference checks, abuse registry checks, certification/licensure verifications, conducted drug testing and background checks, on all post-offer applicants
  • Coordinated staff meetings as well as orientation, assisted with marketing email blasts and maintained contact information as well as many other tasks
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Identified best practices for recruiting process improvement.

Business Office Assistant Manager/Receptionist/Onboarding

Grace Healthcare of Franklin
Franklin, TN
01.2016 - 01.2017
  • Reconciled Patient Trust Fund Receive and receipt private, resident portions and Medicaid payments on residents' bills
  • Audit/Ordered supplies and perform duties related to mail handling and filing as needed
  • Assist with payroll input and hours calculation, Input payroll changes and process accounts payable
  • Maintained confidentiality of resident and facility records
  • Scheduled interviews and completed reference checks, abuse registry checks, certification/licensure verifications and conducted drug testing and background checks, on all post-offer applicants
  • Assist with onboarding and conducted new hire orientation, coordinated staff in-service education programs assisted employees in acquiring uniforms and nametags
  • Trained in Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use and teach the information, conducted facility tours
  • Served as a backup for the Admissions Director and obtained appropriate admission papers and signatures from residents or responsible parties prior to admission
  • Participated in Manager on duty rotation, assisted the administrator and others with special tasks or projects and created a facility directory

Health Services Coordinator/Educational Assistant/One-on-One

The King's Daughters' School
Columbia, TN
01.2011 - 01.2014
  • Assessed residential students in school clinic to determine if illness needed to be addressed by a Doctor, responsible for student's medical needs, appointments and charts
  • Transported students to appointments, treated seizure patients in occurrence of a seizure, ordered medication and medical supplies, checked in medication and supplies
  • Administered medication as directed, signed, sorted and filed MAR's in accordance with state regulations, assisted teacher with students in any way needed
  • Submitted all necessary records to DCS for children they placed to reside at the school
  • Prepared reports summarizing the activities of the health services department.
  • Maintained an inventory of medical supplies and equipment needed for daily operations.
  • Provided guidance regarding best practices for handling emergency situations involving patients.
  • Created and maintained facility documents and records with sensitive data.

Office Manager

Jackson Hewitt
Lewisburg, TN
01.2011 - 04.2011
  • Handled the daily morning deposit following opening procedures, printed off clients checks, disbursed checks and prepared tax returns
  • Obtained and processed payment for returns handling cash or check or credit card payments, scheduled appointments, handled IRS letters and corrected IRS rejected returns
  • Managed report generation and printing tasks
  • Supervised staff members, organized schedules and delegated tasks.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ensured compliance with applicable laws regarding employment practices.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Implemented quality control measures to uphold company standards.

Budget Office Bookkeeper

Marshall County Government
Lewisburg, TN
01.2010 - 12.2010
  • Worked with balance sheets and prepare financial reports, organized filing system for records of financial transactions for a company
  • Reconciled and balanced accounts for the budget office, assisted in collecting payroll data to compute wages
  • Generated checks and collected signatures on payroll checks, processed the incoming and outgoing mail and phones, assisted in the underwriting and approval of an energy grant
  • Maintained accurate financial records and ensured compliance with relevant accounting standards.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.

Education

Diploma - Medical Office Specialist Program

Kaplan Career Institute

Grand Canyon University

Skills

  • Work Scheduling
  • Marketing and Advertising
  • Opportunity Identification
  • Population Needs Assessment
  • Budget Management
  • Program Evaluation
  • Community and Public Relations
  • Volunteer relations
  • Networking
  • Community Engagement
  • Volunteer orientation and onboarding
  • Volunteer training
  • Phone Etiquette
  • Schedule Coordination
  • Volunteer Recruitment
  • Relationship Building

Volunteer Coordination

Interpersonal communication skills

Volunteer Scheduling

Team Training

Volunteer tasking

Affiliations

  • Middle Tennessee Association of Realtors, 2020, Member of The Community Relations Committee
  • CASA, 2021, Volunteer
  • McMinnville Exchange Club, 2023-2024, Member
  • Cannon County Substance Abuse Prevention Coalition, 2024, Advisory Board Member
  • Cannon Run, 2023-2024, Board Member

Certification

  • HIPAA Trained and Certified
  • CPR/AED/ FIRST-AID Certification, 4A3227

Work Preference

Work Type

Full TimePart TimeContract Work

Timeline

Volunteer Coordinator

CASA of Cannon County
07.2022 - Current

Affiliate Broker, Realtor

Exit Realty Bob Lamb & Associates
08.2019 - 08.2022

Business Office Manager

Bethany Center for Rehabilitation and Healing
11.2017 - 02.2019

Administrative Assistant/Reception/AP/Recruiter

Green Hills Health and Rehabilitation Center
01.2017 - 11.2017

Business Office Assistant Manager/Receptionist/Onboarding

Grace Healthcare of Franklin
01.2016 - 01.2017

Health Services Coordinator/Educational Assistant/One-on-One

The King's Daughters' School
01.2011 - 01.2014

Office Manager

Jackson Hewitt
01.2011 - 04.2011

Budget Office Bookkeeper

Marshall County Government
01.2010 - 12.2010

Diploma - Medical Office Specialist Program

Kaplan Career Institute

Grand Canyon University

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