Crystalyn Williams
Buffalo,NY
Summary
Adept at elevating customer experiences and enhancing brand reputation, I leveraged my expertise in nail product knowledge and exceptional communication skills at Bedazzled Nails by Crystalyn. By focusing on sanitation and sterilization, I contributed significantly to the salon's safety profile, while my promotional efforts boosted client retention. My background also includes leadership roles in hospitality and fast food, where I honed my problem-solving abilities and operational leadership, driving team performance and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Nail Technician
Bedazzled Nails by Crystalyn
Buffalo, NY
04.2014 - Current
- CEO of Bedazzled Nails by Crystalyn
- Contributed to team sales targets by recommending and promoting appropriate retail products for at-home nail care.
- Demonstrated proficiency in various nail enhancement techniques such as acrylics, gels, dipping systems, and silk wraps for diverse client needs.
- Played an active role in salon marketing initiatives, including social media promotion and participating in local community outreach events to broaden customer reach and brand awareness.
- Promoted salon''s reputation with creative nail designs that matched clients'' preferences and personal style.
- Ensured strict adherence to state board regulations regarding sanitation procedures for tools, equipment, surfaces which contributed to the overall safety profile of the salon environment.
- Built trust with clients by conducting thorough consultations to assess their nail health, preferences, and desired outcomes before beginning any service.
- Delivered top-notch hygiene standards by maintaining a clean, sanitized, and organized work station.
- Enhanced customer satisfaction by providing high-quality manicure and pedicure services.
- Expanded clientele base through referrals from satisfied customers who appreciated meticulous attention to detail in every service provided.
- Increased client retention through excellent communication skills and personalized nail care recommendations.
- Stayed current on latest trends in the nail industry by attending seminars, trade shows, and networking events regularly.
- Fostered a welcoming atmosphere by engaging in friendly conversation during appointments, creating lasting connections with customers.
- Gained a reputation for consistently delivering exceptional results in nail repair and restoration services for clients with damaged or weakened nails.
- Assisted in training new nail technicians, sharing industry knowledge and best practices for exceptional service delivery.
- Kept tidy and organized area to comply with cleanliness standards.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
Front Office Manager
Hampton Inn Suites
Buffalo, NY
10.2012 - 11.2015
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Created, prepared, and delivered reports to various departments.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Implemented staff training programs, improving employee performance and team cohesion.
- Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
- Developed and enforced front office policies that ensured consistent and high-quality guest experience.
- Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
- Increased repeat business by personalizing guest experiences and recognizing loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift Manager
McDonald's
Buffalo, NY
12.2007 - 06.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Associate Degree In Nursing - Nursing Science
Trocaire College
Buffalo, NYSkills
- Electric file usage
- Manicure Design
- Cuticle care expertise
- Appointment Scheduling
- Manicure and pedicure
- Social Media Promotion
- Salon safety protocols
- Sanitation and sterilization
- Nail product knowledge
- Customer Service
- Problem-solving skills
- Sanitation Procedures
- Sanitation maintenance
- Training and coaching
- Operations leadership
- Financial Administration
- Promotional planning
- Service Promotion
- Tool and surface sanitation
- Infection controls
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Leadership
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Cash Handling
- Tool Sanitization
- Workspace Organization
- Front Desk Management
- Self Motivation
Certification
- Licensed Nail Technician - State Board of Cosmetology.
- OSHA Certified
- Certified Sterile Processing and Distribution Technician (CSPDT) - Certification Board for Sterile Processing and Distribution, Inc. (CBSPD).
Timeline
Professional Nail Technician
Bedazzled Nails by Crystalyn
04.2014 - Current
Front Office Manager
Hampton Inn Suites
10.2012 - 11.2015
Shift Manager
McDonald's
12.2007 - 06.2010
Associate Degree In Nursing - Nursing Science
Trocaire College