Crystin Shimkus
Rochester ,IL
Summary
Dynamic healthcare professional with extensive experience at Health Care Service Corporation, excelling in operations management and staff development. Proven track record in enhancing patient care through critical thinking and effective problem-solving. Adept at fostering teamwork and collaboration, leading to improved satisfaction rates and streamlined processes. Committed to delivering high-quality outcomes in clinical settings.
Overview
2023
2023
years of professional experience
Work History
Unit Manager, Clinical Operations
Health Care Service Corporation
- Oversaw daily operations, ensuring adherence to quality standards and organizational policies.
- Analyzed performance metrics to identify areas for process improvement and cost reduction initiatives.
- Coordinated cross-functional meetings to align departmental goals with overall organizational objectives.
- Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
- Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
- Mentored new hires during orientation periods for seamless integration into the team while maintaining high-quality patient care standards.
Holistic Heath Specialist, Case Manager
Health Care Service Corporation
- Assisted in implementing patient care strategies to enhance service delivery while promoted to team lead.
- Collaborated with cross-functional teams to develop crisis call debrief job aid.
- Developed training materials for staff to ensure compliance.
- Coordinated communication between teams to optimize workflow and address patient needs effectively.
- Followed all company policies and procedures to deliver quality work.
- Improved satisfaction rates through proactive problem-solving and efficient resolution.
- Maintained high standards for all member and provider services.
Registered Nurse
Springfield Clinic
800 N 1st
08.2010 - 10.2022
- Educated patients and families on health management and recovery strategies.
- Mentored junior nursing staff in clinical procedures and best practices.
- Led quality improvement initiatives, optimizing workflow efficiency within department and hospital as part of starting minimally invasive surgery for TAVR and implant of watchman device.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary with left atrial appendage occlusion and transaortic valve replacement.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Educated family members and caregivers on patient care instructions.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Registered Nurse
Memorial Medical Center
801 N 1st
05.2006 - 08.2010
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients - progress toward reaching established goals of care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Associate of Science - Nursing
Lincoln Land Community College
Springfield, IL06.2006
Skills
Documentation review
Operations management
Staff scheduling
Staff development
Teamwork and collaboration
Problem-solving
Time management
Excellent communication
Critical thinking
Organizational skills
Adaptability and flexibility
Team building
Professionalism
Employee performance evaluations
Timeline
Registered Nurse
Springfield Clinic
08.2010 - 10.2022
Registered Nurse
Memorial Medical Center
05.2006 - 08.2010
Unit Manager, Clinical Operations
Health Care Service Corporation
Holistic Heath Specialist, Case Manager
Health Care Service Corporation
Associate of Science - Nursing
Lincoln Land Community College