Hi, I’m
Crystina DeMarco
Colorado Springs,Colorado
Summary
Customer-Focused Sales professional with over 10 years of experience providing exceptional service in retail, sales, and food service industries. Skilled in engaging with customers, identifying their needs, and delivering personalized solutions to drive sales and satisfaction. Experienced in handling transactions, resolving issues, and maintaining a welcoming store environment. Strong team player with a commitment to meeting sales goals while building lasting customer relationships.
Overview
14
years of professional experience
Work History
Sanders Construction LLCColorado Springs, CO, USA
Secretary Assistant
01.2018 - Current
Job overview
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Screened and directed incoming calls, providing information and taking messages as necessary
- Assisted in the preparation of budgets by gathering data on expenses and monitoring spending
- Managed email correspondence by responding to inquiries promptly and professionally
- Developed efficient filing systems both physical (paper) copies as well as electronic files
Solitas- Senior Living Center/ CogirColorado Springs, CO, USA
Dining Room Server
12.2024 - 04.2025
Job overview
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Maintained cleanliness and organization of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of meals to guests
- Maintained knowledge of food safety regulations and implemented proper handling procedures for safe food service
Wendy's Old Fashioned HamburgersColorado Springs, CO, USA
Crew Member/ Front Line Cashier
08.2023 - 11.2024
Job overview
- Efficiently operated cash register, accurately handling transactions and providing correct change to customers
- Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Claire's BoutiqueColorado Springs, CO, USA
Sales Associate/Assistant Manager
03.2012 - 10.2018
Job overview
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
- Conducted regular performance evaluations for staff members, providing constructive feedback and identifying areas for improvement
Education
Pikes Peak Community College
GED from High school diploma or GED
10.2009
Skills
- Point of sale operation
- Cash Handling
- Inventory management
- Store presentation
- Merchandising
- Analytical problem solver
- Budgeting
- Training and Development
- Planning and Coordination
- Teamwork and Collaboration
Timeline
Dining Room Server
Solitas- Senior Living Center/ Cogir
12.2024 - 04.2025
Crew Member/ Front Line Cashier
Wendy's Old Fashioned Hamburgers
08.2023 - 11.2024
Secretary Assistant
Sanders Construction LLC
01.2018 - Current
Sales Associate/Assistant Manager
Claire's Boutique
03.2012 - 10.2018
Pikes Peak Community College
GED from High school diploma or GED
10/2009
Languages
English
Full Professional