Crystle Ganchenko
Charlotte,NC
Summary
Detail-oriented cleaner skilled in effective cleaning techniques and safety procedures. Proven track record in client communication and maintaining high cleanliness standards. Results-driven cleaner with a strong foundation in safety procedures and effective cleaning strategies. Known for excellent client communication and problem-solving skills, ready to enhance operational efficiency and ensure a safe environment. Dedicated professional with extensive experience in cleaning and team management. Expertise in client communication, safety protocols, and time management. Committed to delivering exceptional customer service and leading teams to achieve operational excellence.
Overview
13
13
years of professional experience
Work History
Cleaner
JAN-PRO
Charlotte, North Carolina
09.2019 - Current
- Maintained cleanliness of facilities using effective cleaning techniques and products.
- Operated cleaning equipment, ensuring proper use and maintenance for optimal performance.
- Followed safety procedures to create a safe environment for staff and clients.
- Communicated with clients regarding specific cleaning requests and preferences.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Assistant Manager
Honeybaked Ham Store
Charlotte, North Carolina
10.2012 - 11.2021
- Assisted team in developing operational plans and strategies for daily tasks.
- Implemented training programs to enhance team skills and performance standards.
- Monitored inventory levels and managed supply orders to maintain stock availability.
- Supported management in conducting performance reviews and providing feedback to staff.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Handled cash, credit, and digital payment methods securely.
- Assisted customers with product inquiries and store navigation.
cashier
lure
Charlotte, North Carolina
04.2018 - 10.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted with inventory management by restocking shelves regularly.
- Provided excellent customer service and resolved inquiries promptly.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
South Mecklenburg HS
Charlotte, NC06-2007
Skills
- Cleaning techniques
- Safety procedures
- Inventory management
- Client communication
- Time management
- Customer service
- Team leadership
- Problem solving
- Catering operations
- Customer relationship management
References
References available upon request.
Timeline
Cleaner
JAN-PRO
09.2019 - Current
cashier
lure
04.2018 - 10.2019
Assistant Manager
Honeybaked Ham Store
10.2012 - 11.2021
High School Diploma -
South Mecklenburg HS