Crystle-Marie Libre
Porter Ranch,CA
Summary
Highly motivated and driven individual with experience in hospitality. Proven track record of providing excellent customer service while effectively managing time and balancing multiple priorities. Ability to work independently or as part of a team. Eager to continue growing personally and professionally, with dedication and commitment that will lead to mutual success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Owner
ESSNTIAL Lash & Brow LLC
04.2023 - Current
- Actively engage in brand development, creating a unique and recognizable brand identity
- Stay updated on latest lash and brow products, trends, and techniques
- Build strong client relationships to encourage repeat business and positive word-of-mouth referrals
- Conduct thorough consultations to understand client preferences and provide personalized recommendations
- Communicate effectively with clients to address concerns, answer questions, and manage expectations
- Educate clients on aftercare practices for lash and brow maintenance to extend the lifespan of services
- Strictly adhere to hygiene and safety protocols, maintaining a clean and safe working environment
Certified Trainer, Back of House
Chick-fil-A Inc.
11.2021 - 04.2023
- Trained new hires to demonstrate knowledge and proficiency in various kitchen roles and procedures
- Provided ongoing guidance on timely and accurate preparation of signature menu items while ensuring consistency in taste and presentation
- Ensured proper food handling and sanitation practices by team members, resulting in clean environments and compliance with state and local regulatory requirements
- Oversaw inventory management procedures to optimize food freshness and minimize waste
- Supervised team members performing hazardous cleaning and maintenance procedures to ensure safety
- Performed daily audits of facilities and equipment and provided recommendations for remedial action to maintain high standards of quality, safety, and hygiene
- Assisted Kitchen Lead with timely team member breaks
Trainer, Front of House
Chick-fil-A
11.2019 - 04.2021
- Trained and developed new hires on drive-thru and front counter procedures including operation of POS systems and accurate cash handling
- Provided ongoing coaching to refine team member skills in communication and customer service
- Modeled hospitality by anticipating guest needs and resolving complaints with empathy
- Designed and implemented training materials to ensure effective delivery of information by new trainers
- Identified areas of opportunity and collaborated with leadership to increase operation efficiency, therefore positively impacting guest experience
- Performed general Front of House duties including cleaning, organizing, and restocking supplies as necessary
Ride-share Driver
Lyft Inc.
06.2018 - 10.2019
- Consistently provided friendly ride service and safe transportation
- Promptly resolved common technical issues and concerns in timely manner
- Regularly maintained vehicle cleanliness
Education
Bachelor of Science - Business Management
Western Governers University
10.2026
Esthetician Diploma
Flair Beauty College
Santa Clarita, CA10.2021
Skills
- Excellent Communication
- Excellent Customer Service
- Leadership
- Collaboration
- High Attention to Detail
- Organization
- Time Management
- Instructional Design
- Evaluation & Analysis
- Skills Assessment
- Process Development
- Strategic Thinking
Certification
Chick-fil-A Inc.
Production Certified Trainer Certificate, 05/2022
California Board of Barbering and Cosmetology
Esthetician License, 01/2022
Omnia Lash Spa
Lash Extensions Certificate, 05/2021
Hybrid & Volume Certificate, 05/2021
Extracurricular
Shepherd Church
Life Group Leader 04/2023 - Present
References
Available upon request
Timeline
Owner
ESSNTIAL Lash & Brow LLC
04.2023 - Current
Certified Trainer, Back of House
Chick-fil-A Inc.
11.2021 - 04.2023
Trainer, Front of House
Chick-fil-A
11.2019 - 04.2021
Ride-share Driver
Lyft Inc.
06.2018 - 10.2019
Bachelor of Science - Business Management
Western Governers University
Esthetician Diploma
Flair Beauty College
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