Crystol Sweatt
Clarksville,TN
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at McDonald’s. Skilled in quick decision-making and excellent customer service, I've driven significant improvements in productivity and service quality. My ability to foster collaboration and uphold food safety standards has consistently boosted business outcomes.
Overview
7
7
years of professional experience
Work History
Fast Food
Krystal
Clarksville
04.2024 - Current
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
- Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
- Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
- Reduced wait times for customers with prompt order preparation and delivery.
- Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
- Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
- Increased repeat business by establishing rapport with customers and remembering their preferences.
- Minimized food waste through proper storage practices, regular temperature monitoring, and rotation of perishable items.
- Contributed to sales growth through upselling promotional items and meal deals.
Production Line
A.O. Smith
Ashland City
02.2020 - Current
- Achieved targeted output rates through diligent work ethic, attention to detail, and an unwavering commitment to teamwork within a fast-paced production setting.
- Contributed to continuous improvement initiatives by actively participating in problem-solving sessions and sharing constructive feedback on potential areas for optimization within the facility.
- Collaborated with quality control personnel to identify root causes of defects and implement corrective actions that resulted in a significant reduction of non-conforming products.
- Enhanced team performance by providing guidance and training to new employees on assembly procedures and safety protocols.
- Demonstrated adaptability in adjusting to changes in production schedules or requirements while maintaining consistent output quality levels.
- Minimized errors by conducting thorough inspections of raw materials, components, and finished products throughout the production process.
- Upheld company standards for cleanliness and sanitation throughout the facility by routinely performing necessary cleaning tasks during shift breaks or downtime periods.
- Promoted a safe working environment by adhering to all established safety guidelines, policies, and procedures while operating machinery or handling hazardous materials.
Shift Manager
McDonald’s
Clarksville, TN
05.2021 - 06.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Warehouse Worker
H.E. Palmar
Nashville, TN
04.2017 - 09.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Unloaded materials and goods at designated locations for best project availability.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
Education
Cheatham Countycentral
Ashland City, TNSkills
- Reliability and punctuality
- Strong multitasking
- Accurate Cash Handling
- Quick Decision Making
- Food safety knowledge
- Energy and stamina
- Excellent customer service
- Supply Restocking
- Order Taking
- Cross-training abilities
- Menu Memorization
- Food Preparation
- Cleanliness and hygiene
- Health Code Compliance
Timeline
Fast Food
Krystal
04.2024 - Current
Shift Manager
McDonald’s
05.2021 - 06.2023
Production Line
A.O. Smith
02.2020 - Current
Warehouse Worker
H.E. Palmar
04.2017 - 09.2020
Cheatham Countycentral