Csilla S Antal

Supervised the daily operations in the Prior Authorization Department for 25 employees.

• Maintained understanding of overall business goals, tailoring new hires and continuing training towards reaching prescribed targets.
• Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Collaborated with other leaders and executives to direct workflow and support operations.

• Over 10 years of experience with both standard Pharmacy Technician and Compounding Pharmacy Technician duties under Licensed Pharmacist.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Compounded suspensions, suppositories, topical creams/ointments-including controlled medications.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Entered new prescriptions and insurance or billing information into patient profiles.
• Worked in rotation inside Controlled Room.