Chelsie Stewart
Dallas
Summary
Seeking Customer Service Representative role with 9 years of experience in customer support and escalation management. Skilled in high-volume transaction processing, technical support, and team leadership. Demonstrated proficiency in resolving customer issues, ensuring satisfaction, and maintaining service quality.
Overview
6
6
years of professional experience
Work History
Pharmacy Benefit Manager
SmithRx
03.2023 - 03.2024
- Managed member inquiries, clarifying plan coverage details and ensuring comprehensive understanding of benefits
- Processed a variety of pharmacy claims, maintaining accuracy and efficiency in high-volume transaction environments
- Coordinated with optometrists to secure authorizations, facilitating seamless service delivery and member satisfaction
Supervisor
[24]7.ai
04.2022 - 03.2023
- Managed critical escalations, effectively resolving customer issues to maintain satisfaction and loyalty
- Directed and supported a team of 8, ensuring high-quality service delivery and team performance
General Manager
Smoothie King
03.2018 - 08.2022
- Supervised daily operations, ensuring the seamless running of in-store activities and maintaining a high level of customer service
- Managed financial responsibilities including daily deposits, bank transactions, and accurate money counts
- Oversaw staff management processes, including scheduling, reviewing timesheets, conducting interviews, and executing dismissals
Technical Support Specialist
ADT Security
06.2019 - 01.2022
- Provided comprehensive technical support, resolving device issues for a high volume of customers through both inbound and outbound communications
- Consistently achieved company-defined performance metrics, reflecting strong problem-solving skills and customer service proficiency
- Managed account inquiries effectively, contributing to account retention and updating customer statuses through meticulous helpdesk ticket documentation
Education
Associate's degree - Education
Baton Rouge Community College
Baton Rouge, LA10-2012
High school diploma - Business
East St John High School
05-2010
Skills
- Max
- Outbound/Inbound Calls
- Active Directory
- Efficient in All Microsoft Office Software
- Experience in High Volume Call Center Environment
- Data Entry
- Troubleshooting
- Software Troubleshooting
- Encompass
- Effective
- Skills
- Help Desk
- Excel
- Lsams
- Technical Support
- Typing
- Customer Service
- Windows
- Clerical Experience
- Supervising Experience
- Computer Skills
- English
- Databases
Timeline
Pharmacy Benefit Manager
SmithRx
03.2023 - 03.2024
Supervisor
[24]7.ai
04.2022 - 03.2023
Technical Support Specialist
ADT Security
06.2019 - 01.2022
General Manager
Smoothie King
03.2018 - 08.2022
Associate's degree - Education
Baton Rouge Community College
High school diploma - Business
East St John High School
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