Christopher Rodriguez

Quality Control Specialist working with COBRA benefits claim forms. Increased team processing efficiency of time-sensitive documents.

• Consistent top performer in advanced queues across all metrics, achieving a 99% accuracy rating
• Team leader adept at balancing workload while assisting, guiding and training co-workers, without sacrificing speed or quality
• Quickly mastered various client systems incuding WIX, Epic, and VDIs
• Completed training in following HIPPA compliance

Multiple position role of Cyber-Security Customer Service Representative. My outstanding performance earned the responsibility to work with IRS resources to aid customers in dealing with cases of tax fraud.

• Achieved a 97% customer satisfaction score throughout entire tenure
• Fluency in Spanish allowed me to contribute to the Spanish department when low on resources
• Structured a system for documenting issues, resolutions and resources whilst simultaneously assisting customers
• Researched extensive technical, tax and local/state/federal government databases to creatively solve challenges
• Undertook every chance to go above and beyond a customer and the company's expectations.

• Executed inventory management for a variety of stores across a three state region
• Exceeding district goals led to multiple promotions with the company
• Maximized efficiency on an auditing device with a specialized keypad
• Collaborated with colleagues to refine a ratio of accuracy to speed

• Rose from entry level employee with no industry experience to a team managing Quality Control role
• Initialized a consistent and thorough routine that improved my team's productivity
• Surpassed company goals while meeting the safety standards of both the US Army Corps of Engineers and OSHA regulations
• Generated quality control reports for returned products to identify and communicate patterns.
• Fostered a work environment of independence and self-driven accomplishment.

• Worked flexible hours across night, weekend and holiday shifts.
• Applied effective time management techniques to meet tight deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Developed strong communication and organizational skills through working on group projects.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.