BROOKE GLIHA
Cleveland,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Work History
To-Go Specialist/ Hostess/Janitorial Cleaner
Romano's Macaroni Grill
North Olmsted, OH
- Succeeded in goal to maintain cleanliness of the floor in dinning area and the guest bathroom.
- Dealt with other areas of the restaurant which involved trust of management and using the management key.
- Professional phone etiquette for booking reservations, properly handling guest issues, scheduling catering parties, and over-all knowledge
of company. - Verified accuracy of all orders for take-out with sales ranging up to $3,296.00.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
Customer Service Desk
Marc's Grocery Store
Cleveland, OH
- Researched customer complaints using available resources or help from other departments.
- Greeted customers, answered questions, and provided information on products and services in a professional manner.
- Ensured compliance with applicable laws and regulations related to Ohio State Lottery, MoneyGram, and bill pay.
- Accurately balance cash draw and organize all paperwork, coupons, logs, or discounts according to company policy.
- Address the Daily Deals over the paging system to increase the awareness and/or location of products on sale.
Customer Service Representative
Home Depot
Cleveland, OH
- Resolved complex problems to provide solutions that meet customer needs along with ensuring compliance with all company policies.
- Provided exceptional customer service to ensure customer satisfaction by going above and beyond.
- Identified opportunities for upselling additional products or services based on customer needs.
- Managed special projects related to improving overall efficiency of the store's front end operations.
- Maintained accurate records of employee attendance, breaks, and performance evaluations.
Education
Associate of Science - Biology
Cuyahoga Community College
Cleveland, OH12-2014
Skills
- Goal-Oriented
- Point of sale systems
- Professional Demeanor
- Time Management
- Excellent Communication
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Money Handling
- Scheduling
- Service Upselling
- Team Development
- Sales expertise
- Computer Proficiency
- Customer Focus
- Typing Speed
- Product Knowledge
Accomplishments
- recognized for handling a large group of people
- always first or second place in sales.
Certification
- ServeSafe Alcohol
- OTCO Basic Water Filtration
- Team Building fo Customer Service Team Extreme
Timeline
To-Go Specialist/ Hostess/Janitorial Cleaner
Romano's Macaroni Grill
Customer Service Desk
Marc's Grocery Store
Customer Service Representative
Home Depot
Associate of Science - Biology
Cuyahoga Community College
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