Caleb Termer
Shippensburg,PA
Summary
Driven IT Specialist / System Administrator with 9+ years of experience in hardware and software troubleshooting and implementation. Has a proven track record of success in developing, deploying, and evaluating systems to improve uptime and efficiency, as well as being able to have direct client interaction.
Overview
6
6
years of professional experience
Work History
System Administrator
Thriveon
04.2023 - 03.2025
- Provisioned new software and hardware for use, following established security policies.
- Managed and supported Microsoft-based infrastructure and virtual environments.
- Provided customer-focused technical support, including real-time communication of incidents, changes, and service outages.
- Managed 50+ small to medium businesses IT needs.
- Configured and supported network infrastructure including routers, firewalls, and secure remote access solutions (VPN, Terminal Services).
- Engineered, implemented, and supported Microsoft technologies including Azure, Windows Server, Exchange, SQL, and SharePoint.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
System Administrator
TLC
01.2022 - 07.2022
- Migrated several of the subsidiary companies to one tenant in Exchange Online/Office 365.
- Managed Palo Alto firewalls and implemented a VPN rollout to remote end users.
- Directly managed the Exchange Online via writing rules, managing spam filter policies and MDM for Outlook on user cellular devices.
- Implemented and managed SMTP Relay for our internal applications.
- Helped design and deploy a network rework of the server room implemented backbone switches with HA.
Senior Help Desk Technician /IT Specialist
NRI
03.2021 - 01.2022
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed and maintained a multi firewall network
- Configured hardware, devices and software to set up work stations for employees.
- Implemented STIGs to ensure our systems were kept up to the highest security standards.
- Managed and trained other help desk technicians.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
IT Specialist / Systems Administrator
Pelstar
10.2018 - 03.2021
- Provided technical support for 200+ end-users for hardware and software issues by consulting with clients via phone, email, ticketing system, in person.
- Implemented and deployed backup solutions to 50+ servers and endpoints.
- Configured Windows Server environments 2007-2019. (DHCP, Domain Controller, Security Groups, etc.)
- Installed and configured FortiGate firewalls creating security policies to protect endpoints from potential attacks.
- Increased security and performance of systems by initiating installation of new anti-malware software and critical OS updates.
- Monitored and implemented Exchange Online security policies
- Created step-by-step guides for in-house techs for processes such as custom VPN tunnels, secure RDP, etc
- Trained multiple techs on firewall setup, server deployment, etc., which resulted in more balanced workloads
Skills
- VMWare,Hypervisor,Azure
- Exchange 2010-2019
- Office 365 Administration
- Active directory
- Ticketing software(Connectwise,Kaseya)
- Network administration
- Server maintenance(Windows Server 2007-2022)
- Windows 7-11
- Firewalls(Fortigate,Meraki,SonicWall)
- Disaster recovery
- Problem solving
- Multi-tasking
- Flexibility
- Resourcefulness
- Strong work ethic
Soft Skills
- Strong communication and customer service skills
- Team-oriented with ability to manage and escalate service issues
- Detail-oriented, organized, and able to manage time effectively
- Proactive and self-motivated in a fast-paced environment
Timeline
System Administrator
Thriveon
04.2023 - 03.2025
System Administrator
TLC
01.2022 - 07.2022
Senior Help Desk Technician /IT Specialist
NRI
03.2021 - 01.2022
IT Specialist / Systems Administrator
Pelstar
10.2018 - 03.2021
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