CUIPING LIN
Los Angeles,CA
Summary
Dynamic and organized IT Administrator with progressive experience in developing long-range strategic security solutions across various technical departments to minimize breach incidents. Proficient in customizing tests for network operations and software performance to ensure quality standard adherence. Adept at analyzing and resolving technical issues to maximize operational uptime.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Help Desk Administrator
Marukai Corporation USA
Gardena
02.2024 - 02.2025
- Provided technical support for software and hardware issues across multiple departments.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Installed and configured new hardware, software, and peripheral devices (workstation, POS, pinpad, UKG clock machine, and VoIP phone).
- Assisted users with troubleshooting computer issues via a remote login tool.
- Laptop and mobile device setup and configuration for new hires
Service Desk II Engineer
13D.NET
Pasadena
08.2022 - 11.2022
- Act as the main point of contact for all user requests and technical issues, resolving basic problems.
- Escalate issues that cannot be resolved at the first level to the appropriate support team
- Monitored network performance and analyzed data logs, swiftly identifying and resolving issues in downtime, and improved overall system reliability.
Tour Leader&Logistics Coordinator
Self-Employer
China/LA
01.2012 - 01.2020
- Led group tours across various destinations, ensuring customer satisfaction and safety.
- Resolved conflicts or issues promptly to maintain a smooth tour experience.
- Managed inventory levels using warehouse management systems for accuracy.
Education
Associate's Degree - Computer Information Science
Pasadena City College
Pasadena, CASkills
- Ticketing systems (Jira, ServiceNow)
- MDM (Microsoft Azure, Entra ID, Intune)
- Active Directory, Group Policy
- Basic Oracle SQL, Python script,
- Software installation and configuration
- Network configuration (TCP/IP, DNS)
- Microsoft Windows 7, 8, 10, 11, and MacOS
- Window Server 2012, 2016, 2019
- Ubuntu, Linux installations, and navigation
- Router, switch, configurations
- Process coordination and scheduling
- Excellent customer service
- Interpersonal communication
- Project Management
Certification
- Cisco Certified Network Associate (CCNA), Cisco, 2024
- CompTIA Security +, 2023
- CompTIA A +, 2022
Timeline
IT Help Desk Administrator
Marukai Corporation USA
02.2024 - 02.2025
Service Desk II Engineer
13D.NET
08.2022 - 11.2022
Tour Leader&Logistics Coordinator
Self-Employer
01.2012 - 01.2020
Associate's Degree - Computer Information Science
Pasadena City College