Cullen Brunner
Mountain View,CA
Summary
Well-qualified individual with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Game Master
Red Door Escape Room
11.2023 - Current
- Enhanced player experience by creating immersive storylines and engaging game content.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Improved game balance by collaborating with the development team to fine-tune gameplay mechanics.
- Managed events to increase player participation and retention rates within the gaming community.
- Nurtured a welcoming community atmosphere by organizing social events and moderating forums or chat channels responsibly.
Server/Bartender
Hayes Mansion
02.2022 - 05.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Technical Content Writer
Shuffle.company
01.2019 - 01.2021
- Collaborated with developers and engineers to produce accurate, high-quality documentation for software products.
- Contributed to overall content strategy by identifying gaps in existing materials and proposing new topics.
- Streamlined content production process through the implementation of consistent style guidelines and templates.
- Adapted writing style according to various target audiences, ensuring appropriate tone and terminology usage.
- Coordinated closely with design team to create visually appealing graphics that complemented written content effectively.
Cashier/Assistant Stocker
PETSMART
01.2018 - 01.2020
- Enhanced customer satisfaction by providing efficient and accurate checkout services.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
Barista/Trainer
STARBUCKS COFFEE
01.2016 - 01.2017
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled cash and processed payments accurately to avoid errors.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
High school diploma -
Henry M. Gunn High School
Associate of Arts - Technical Writing
Cabrillo College
Santa Cruz06.2026
Skills
- Customer Service-Oriented
- Product Knowledge
- Complaint resolution
- Paperwork Processing
- Professional telephone demeanor
- Computer Proficiency
- Customer Relations
- Active Listening
- POS systems expert
- Money handling abilities
- Documentation
References
Alicia Johnson - Senior Associate of Operations, Multifamily Investments, Corebridge Financial. 201.388.6084
Kevin Phelps - Service Manager, Hayes Mansion - 408.219.1736
Timeline
Game Master
Red Door Escape Room
11.2023 - Current
Server/Bartender
Hayes Mansion
02.2022 - 05.2023
Technical Content Writer
Shuffle.company
01.2019 - 01.2021
Cashier/Assistant Stocker
PETSMART
01.2018 - 01.2020
Barista/Trainer
STARBUCKS COFFEE
01.2016 - 01.2017
High school diploma -
Henry M. Gunn High School
Associate of Arts - Technical Writing
Cabrillo College
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