Hannah Moudouma
Germantown,MD
Summary
Effective Student committed to learning, developing skills in business, technology, management, and marketing. Strong capacity to quickly embrace new challenges and consistently thrive to create remarkable outcomes. Self-directed and energetic with superior performance in both independent or collaborative environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Assistant/ Game Master
Red Door Escape Room
05.2023
- Monitored the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Trained new employees on front-desk operations and procedures
- Constantly alert, sharp, and focused on my team’s progress through monitors in the control room
- Adapted to different situations and personality types in order to provide a 6 star guest service experience.
Detailer/Cashier
Crest Dry Cleaners
01.2022 - 01.2023
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted with detailing customers clothes into the system
- Maintained clear and effective communication with new and returning customers as well as developed relationships.
Kid's Fitness Instructor
Funtastic Fitness
06.2022 - 08.2022
- Developed and led kid's fitness classes and taught them to children in day cares throughout Maryland
- Cultivated positive relationships with teachers and directors every week
- Explained and demonstrated safe and appropriate exercises for children of all ages.
Cashier/Barista
Panera Bread
08.2021 - 06.2022
- Greeted customers in a friendly and professional manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Stocked and cleaned the store to prepare for the next day
- Efficiently made smoothies, coffees, espressos and frozen drinks.
Education
Bachelor of Arts - Business Technology Administration
University of Maryland - Baltimore County
Catonsville, MD05.2026
Skills
- Front Desk Management
- Professionalism and Courtesy
- Training and mentoring
- Cash Handling
- Organizational abilities
- Group Instruction
- Customer Service
Internships Programs
Summer RISE Participant, Montgomery County Public Schools, 05/2021 - 07/2021
- Successfully planned and presented a month long project focusing on the origins of Information Science and the Information Science program at USG, Learned many professional skills and obtained the advice of mentors within different industries
Certification
- Digital Technology Training - 01/2024 - 05/2024
- Summer RISE Program Certification - 05/2021 - 07/2021
Languages
French
Limited Working
Timeline
Front Desk Assistant/ Game Master
Red Door Escape Room
05.2023
Kid's Fitness Instructor
Funtastic Fitness
06.2022 - 08.2022
Detailer/Cashier
Crest Dry Cleaners
01.2022 - 01.2023
Cashier/Barista
Panera Bread
08.2021 - 06.2022
Bachelor of Arts - Business Technology Administration
University of Maryland - Baltimore County
- Digital Technology Training - 01/2024 - 05/2024
- Summer RISE Program Certification - 05/2021 - 07/2021
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