Cullen Oneil
Thornton,CO
Summary
A strong leader that is always looking for ways to develop the team and myself. Continuously advanced through roles with several different companies and am eager to continue learning and taking on more. Through receiving and applying all feedback I continue to grow as a leader. Years of working and leading in restaurants furthered the passion for hospitality that I apply to both the guests and to the team. A strong work ethic drives me to continuously meet or exceed the goals of the business. Values working with large teams and being able to help identify and utilize their varying talents to create a high functioning team able to achieve new goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
Skyport Hospitality
04.2022 - Current
- Creating new systems for ensuring daily completion of all necessary tasks throughout the restaurant
- Working with management team to ensure all Franchise standards were being achieved, through consistent coaching and training
- Worked with BOH Leaders to execute proper training, shift management, and food safety processes
- Identifying problem areas and bottlenecks to make adjustments to help create amazing guest experiences
- Helped create a culture of Care within the team to improve hospitality for our guests
- Worked hand in hand with the General manager in all aspects of the business
- Scheduling, labor management, food cost, P&L, invoices, ordering, receiving, guest recovery, delegation, coaching, evaluations, promotions
- Helped the team successfully regain Licensee Compliance, and raised our Food Safety score to a level 1 elite status.
General manager
Freddy's Frozen Custard & Steakburgers
10.2021 - 02.2022
- Interviewing, hiring, training, scheduling for a new restaurant opening
- Leading the team of managers to successfully hit goals and targets in all aspects of the business.
- Leading with Care for my team and our guests
- Monitoring and implementing changes to hit P&L targets
- Managing a team of 100+ new employees in one of the companies busiest openings to date
Operations Director
Chick-fil-A
10.2017 - 08.2021
- Working with director team to ensure all areas of the business are performing optimally
- Implementing new Drive-Thru systems to increase speed, accuracy, and total car count
- Increased app usage to over 30% by growing curbside ordering
- Focus on continued sales growth and profits
- Monitoring and application of guest feedback (CEM data)
- Implementing new procedures for FOH and BOH to increase efficiency
- Developing current and aspiring leaders
- Ability to fix most facilities and equipment problems
- Tracking and adjusting product gap
- Controlling labor and productivity to exceed current goal
- Ordering, receiving, and inventory
- Redesigned kitchen layout to improve flow and increase capacity
- Scheduling for a team of 100+
- Running shifts of 30+ team members
- Guest recovery
Bartender
Chili's
10.2014 - 10.2017
- Working with a team to create a memorable experience for guests
- Liquor ordering
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers, and taking inventory.
Sheet Metal Fabricator
Satterlee PHA
01.2012 - 08.2014
- Running all machines to fabricate duct-work
- Cutting metal on plasma table
- Working in a fast paced environment
- Welding
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2012
Skills
- Restaurant management (6 years)
- Restaurant experience (10 years)
- Profit & loss
- Staff Development
- Performance Management
- Policy Implementation
- Customer Engagement
- Schedule Coordination
- Staff Management
- Leadership Development
Certification
ServSafe
Timeline
Manager
Skyport Hospitality
04.2022 - Current
General manager
Freddy's Frozen Custard & Steakburgers
10.2021 - 02.2022
Operations Director
Chick-fil-A
10.2017 - 08.2021
Bartender
Chili's
10.2014 - 10.2017
Sheet Metal Fabricator
Satterlee PHA
01.2012 - 08.2014
High School Diploma -
Carl Junction High School
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