CULLEN ROGER COPLAND
Summerville,SC
Summary
Results-oriented Site Leader known for high productivity and efficient task completion. Skilled in project management, operational optimization, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth site operations and successful project outcomes.
Overview
7
7
years of professional experience
Work History
Site Leader
Tidal Wave Auto Spa
Moncks Corner, South Carolina
07.2025 - Current
- Managed the day-to-day operations of the site, including staffing, scheduling, budgeting, safety protocols and sales growth.
- Provided guidance and support to staff members while ensuring they adhere to company standards.
- Identified areas for improvement in processes and procedures at the site.
- Led our KPI metrics from the bottom 10% to the top 80% within four months.
- Managing the sites cost control factors such as Water Usage, R&M, Labor, Other Costs and Claims.
- Perform site, equipment audits and administrative tasks to ensure compliance with standards.
Site Leader
Tidal Wave Auto Spa
Acworth, USA
06.2024 - 07.2025
- Lead daily operations of the wash, directly managing a team of 5-10 employees in a fast paced environment.
- Drive site performance by executing on company standards such as Most Clean and Attractive Business, Perfectly Clean Car and Chick-Fil-A or better service.
- Managed the recruitment, onboarding and training to create a high performing, fun and accountable culture.
- Provided an excellent guest experience by making eye contact, creating a smile and speaking enthusiastically with our guests.
- Spirited our site to perform at an elite level to reach the Top 40% in the company scorecard.
Local Operating Partner
gusto!
Decatur, USA
08.2021 - 06.2024
- Managed overall operations of the business, executing a personal business plan for growth and success.
- Led a team to transform the store’s performance, improving from last to second in company metrics in a matter of months.
- Directed recruitment efforts, including organizing interviews, hiring and onboarding new team members.
Director of Operations
Chick-Fil-A
Atlanta, USA
04.2019 - 06.2020
- Oversaw daily restaurant operations, including kitchen, drive-thru, catering and front of house.
- Directed team development efforts to consistently meet and exceed store performance goals.
- Participated in bi-weekly HPLT and led monthly store leadership meetings to drive operational efficiency.
Timeline
Site Leader
Tidal Wave Auto Spa
07.2025 - Current
Site Leader
Tidal Wave Auto Spa
06.2024 - 07.2025
Local Operating Partner
gusto!
08.2021 - 06.2024
Director of Operations
Chick-Fil-A
04.2019 - 06.2020