Cullen Wood
Idaho Falls,ID
Summary
Results-driven Manager with expertise in strategic planning and international operations. Proven ability to lead high-performance teams, conduct sales presentations, and develop tailored proposals for senior-level clients. Experienced in business development, startup operations, logistics, sales, and project management with a strong foundation in HR regulations and loss prevention methods.
Overview
4
4
years of post-secondary education
26
26
years of professional experience
Work History
Owner - CEO, COO & CFO
W.R. Flowers LLC
Idaho Falls, Idaho
01.2019 - Current
- Secured and managed wholesale and retail accounts with flower shops, funeral homes, and grocery-store produce/flower departments; negotiated pricing and delivery terms to enhance profit margins.
- Directed logistics and distribution: scheduled daily/weekly deliveries, optimized routing, and coordinated order fulfillment to ensure on-time shipment.
- Supervised 15-person workforce, overseeing hiring, training, scheduling, performance reviews, and payroll/time-card management to ensure compliance and optimize productivity.
- Operated full-cycle cut-flower production and propagation for evergreens, lilacs, and roses; planned seasonal planting schedules to meet demand across spring-fall sales windows.
- Managed fleet and equipment maintenance for trucks, trailers, mowers, and cold-storage systems; tracked maintenance schedules and repair budgets to reduce operational downtime.
Owner - CFO and COO
Wood Family Properties
Idaho Falls, Idaho
01.2008 - Current
- Led a five-person operations and finance team handling full financial management for two multifamily properties, including monthly P&L, cash-flow forecasting, and annual budgets.
- Prepared monthly owner statements, variance analyses, and financial reports; implemented cost-control measures and process improvements to increase NOI.
- Managed accounts payable/receivable, vendor contracting, insurance and tax documentation, and coordinated vendor work orders for property maintenance and capital projects, ensuring operational efficiency.
- Administered rent roll, tenant billing and collections, delinquencies, lease renewals, and occupancy reporting, sustaining revenue and minimizing arrears.
- Oversaw payroll, compliance, recordkeeping, and day-to-day office operations; coordinated with leasing/maintenance teams to resolve tenant issues and uphold building standards.
REMOTE REGIONAL SERVICE/SALES MANAGER
CashTech Currency
Idaho Falls, Idaho
10.2023 - 07.2024
- Directed and procured a team of 28 technicians consisting of field experts on note machines and coin machines who performed on-site routine services, including installation, maintenance, and repairs for services.
- Maintained cross-functional communication between customers, dispatchers, field service personnel, and inventory management to ensure service efficiency.
- Developed budgets, bid projects, and managed construction events from inception to conclusion.
- Led sales strategy for CashTech Currency retail currency exchange operations.
- Managed client relationships for CashTech Currency cash and foreign exchange services.
DIRECTOR OF SERVICE/SALES
BLUBERI
Idaho Falls, Idaho
07.2021 - 05.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Actively managed and mentored 103-technicians and 7 Supervisors which service over 600 casinos and created a work environment centered on engagement and ongoing development.
- Managed resources and costs across 4 departments, maintaining operations within budget while meeting productivity and efficiency standards.
- Developed and managed call quality and work order accuracy programs, creating call handling guidelines and scripting to enhance service delivery.
- Executed customer plans, managed project deployment and resources, and monitored project delivery to achieve targeted outcomes.
REGIONAL SERVICE / SALES MANAGER
AGS
Murrieta, California
01.2018 - 07.2021
- Actively managed and mentored 34-technicians and 2 Supervisors who service 344 casinos and created a work environment centered on engagement and ongoing development.
- Developed and executed strategies to improve the company's fleet performance, reduce downtime, and manage related budgets.
- Made recommendations to improve upstream and downstream processes and procedures.
- Managed AGS gaming product sales pipeline across casino operator accounts
- Coordinated pricing, proposals, and contract terms with internal teams
OFFICE MANAGER / SALES/SERVICE OPERATIONS MANAGER / EXECUTIVE ASSISTANT TO CFO
E4Control Systems
Murrieta, California
01.2017 - 01.2018
- Supervised daily operations for a team of over 80 employees, ensuring efficient workflow and adherence to company policies.
- Manage contract and price negotiations with office vendors, service providers and office leases.
- Monitored cash balances and forecasts while maintaining and collecting accounts receivable to support financial statements.
DIRECTOR OF OPERATIONS
Officer Survival Solutions
Carlsbad, California
07.2016 - 12.2016
- Full P&L and budget responsibilities, $12 million annually, and managed 31 personnel.
- Achieved 3% increase in effectiveness through enhanced organization, quality, and communication.
- Developed logistical and inventory tracking systems to streamline crew and CEO travel.
STORE MANAGER / DISTRICT MANAGER OJT
Starbucks
Carlsbad, California
04.2015 - 07.2016
- Managed store operations, drove financial performance, developed partners, and served as Loss Prevention Trainer for the district.
- Achieved positive P&L by reducing expenses by 2.7% while maintaining service quality.
- Supervised 24 Starbucks partners, ensuring smooth daily operations and teamwork.
MISSION COMMANDER / TACTICAL COUNTER INTELLIGENCE OFFICER
General Atomics
Poway, California
04.2013 - 01.2015
- Managed on a daily basis a 68-man team of Counter Intelligence, Imagery analysts/Intelligence analysts/Techs/Pilots/extract teams, while deployed to Afghanistan and Africa.
- Produced counter IED products, including threat assessment intelligence reports, which enhanced operational decision-making and geo-rectified pan sharpened imagery for accurate target identification.
- Managed on a daily basis 68-man team of Counter Intelligence, Imagery analysts/Intelligence analysts/Techs/Pilots/extract teams, while deployed to Afghanistan and Africa.
COUNTERINTELLIGENCE / IMAGERY INTERPRETATION
United States Marine Corps
06.2005 - 03.2013
- Chief Imagery Interpretation SNCOIC as a Subject Matter Expert for international terrorist smuggling operations in support of all subordinate units of coalition forces in the Iraqi and Afghan Combat Theater.
- Fused intelligence assessments for subordinate units deployed in Iraq, overseeing operations for over 80 Marines.
- Executed daily operational procedures to ensure smooth workflow and efficiency. with precision and attention to detail.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
LOGISTICAL COORDINATOR
USMC Marine Corp Base Hawaii
Kaneohe Bay, Oahu
02.2001 - 06.2005
- Executed transportation plans and coordinated briefings for 3rd Marines between 2 major U.S. military bases, ensuring seamless operations across thousands of miles.
- Executed transportation plans and coordinated briefings for 3rd Marines between 2 major U.S. military bases, ensured seamless operations across thousands of miles.
- Coordinated daily administrative support for Marine Corps Base Hawaii operations
- Scheduled meetings, briefings, and appointments across USMC departments
- Managed correspondence, records, and filing for command staff
Education
Master of Business Administration -
University of California Riverside
Riverside, California 09.2020 - 01.2022
Bachelor of Science - Business Administration
University of Phoenix
Murrieta, California 09.2017 - 03.2020
Skills
- P&L management
- Fleet management
- Contract negotiation
- Operations management
- Process improvement
- Team leadership
- Effective communication
- Sales leadership
- Growth strategy implementation
- Financial forecasting
- Budget management
- Fleet maintenance
- Budget forecasting
Timeline
REMOTE REGIONAL SERVICE/SALES MANAGER
CashTech Currency
10.2023 - 07.2024
DIRECTOR OF SERVICE/SALES
BLUBERI
07.2021 - 05.2023
Master of Business Administration -
University of California Riverside
09.2020 - 01.2022
Owner - CEO, COO & CFO
W.R. Flowers LLC
01.2019 - Current
REGIONAL SERVICE / SALES MANAGER
AGS
01.2018 - 07.2021
Bachelor of Science - Business Administration
University of Phoenix
09.2017 - 03.2020
OFFICE MANAGER / SALES/SERVICE OPERATIONS MANAGER / EXECUTIVE ASSISTANT TO CFO
E4Control Systems
01.2017 - 01.2018
DIRECTOR OF OPERATIONS
Officer Survival Solutions
07.2016 - 12.2016
STORE MANAGER / DISTRICT MANAGER OJT
Starbucks
04.2015 - 07.2016
MISSION COMMANDER / TACTICAL COUNTER INTELLIGENCE OFFICER
General Atomics
04.2013 - 01.2015
Owner - CFO and COO
Wood Family Properties
01.2008 - Current
COUNTERINTELLIGENCE / IMAGERY INTERPRETATION
United States Marine Corps
06.2005 - 03.2013
LOGISTICAL COORDINATOR
USMC Marine Corp Base Hawaii
02.2001 - 06.2005