Culley Steiner
New Castle,DE
Summary
Knowledgeable with strong foundation in regulatory compliance and risk management. Proven track record in identifying and mitigating compliance risks, ensuring adherence to industry standards. Demonstrated expertise in policy development and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Compliance Analyst
Continental Finance Company
03.2024 - Current
- Prepared documentation and records for upcoming audits and inspections.
- Enhanced AML compliance by conducting thorough investigations and risk assessments on potential clients.
- Participated in industry conferences and networking events, staying up-to-date on emerging trends within the AML compliance field.
- Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
Auditor II
Sallie Mae
10.2022 - 02.2024
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Managed multiple concurrent audit engagements, prioritizing tasks to meet deadlines without compromising quality.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Interpreted state and federal laws, accepted auditing principles and procedures and program standards to audited materials and data to detect non-compliance and facilitate recommendations.
Operational Audit Analyst
Sallie Mae
05.2019 - 10.2022
- Evaluated the effectiveness of internal control systems by performing detailed testing and analysis on key financial transactions.
- Collaborated with various departments to ensure accurate financial reporting and compliance with regulatory requirements.
- Enhanced staff training initiatives by identifying knowledge gaps within the team and developing targeted learning resources.
Personal Loan Specialist
Sallie Mae
04.2018 - 05.2019
- Served as a liaison between applicants and internal departments, streamlining communication channels during the loan process.
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
Research Specialist
Sallie Mae
09.2017 - 04.2018
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
Taskforce Direct Marketing
Sallie Mae
10.2017 - 03.2018
- Supported outreach campaigns targeting industry influencers to earn high-quality backlinks and build relationships within the niche community.
- Optimized meta tags, titles, and descriptions to boost click-through rates and improve SERP positions.
- Participated in brainstorming sessions contributing creative ideas for content marketing and social media campaigns.
- Enhanced website visibility by implementing effective on-page and off-page SEO strategies
Loan Modification Specialist
Sallie Mae
03.2017 - 10.2017
- Maintained detailed records of all client interactions, ensuring accurate documentation for regulatory compliance and internal reporting purposes.
- Enhanced customer satisfaction by efficiently processing loan modification applications and promptly addressing inquiries.
- Consistently met monthly targets for successfully negotiated loan modifications while maintaining high-quality service standards expected from clients.
Collector I & II
Sallie Mae
10.2015 - 03.2017
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Maintained high volume of calls and met demands of busy and productive group.
AML Compliance Analyst
JPMC
12.2014 - 07.2015
- Reduced false positives in transaction monitoring alerts through continuous refinement of system parameters based on historical patterns and trends.
- Achieved accurate transaction monitoring by diligently reviewing financial records for suspicious activities.
- Provided guidance and support to team members, enabling them to effectively address complex AML-related issues.
- Prepared detailed reports for senior management highlighting key findings from investigations and risk assessments, allowing informed decision-making regarding client relationships.
Education
Bachelor’s Degree - Marketing
Wilmington University
New Castle, DE01.2018
A.S. - Associates of Science
Jamestown Community College
Olean, NY12.2013
Skills
- Laws and Regulations Knowledge
- Internal Controls
- Time Management
- Problem-Solving
- Excellent Communication
- Team Collaboration
- Public Speaking
- Compliance Monitoring
- Internal Auditing
- Customer Due Diligence
Personal Information
Title: Compliance Analyst
Timeline
Compliance Analyst
Continental Finance Company
03.2024 - Current
Auditor II
Sallie Mae
10.2022 - 02.2024
Operational Audit Analyst
Sallie Mae
05.2019 - 10.2022
Personal Loan Specialist
Sallie Mae
04.2018 - 05.2019
Taskforce Direct Marketing
Sallie Mae
10.2017 - 03.2018
Research Specialist
Sallie Mae
09.2017 - 04.2018
Loan Modification Specialist
Sallie Mae
03.2017 - 10.2017
Collector I & II
Sallie Mae
10.2015 - 03.2017
AML Compliance Analyst
JPMC
12.2014 - 07.2015
A.S. - Associates of Science
Jamestown Community College
Bachelor’s Degree - Marketing
Wilmington University
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