Cuong Lam
Corona,CA
Summary
Results-driven Title Officer with a proven track record in leading teams and resolving complex curative issues. Expertise in mentoring associates and driving operational improvements to enhance efficiency and compliance.
Overview
17
17
years of professional experience
Work History
Title Officer
Stewart Title Guaranty Company
Anaheim, CA
03.2016 - 05.2026
- Serve as the primary escalation point for complex curative issues and assist associates in identifying resolution paths
- Handle escalations and pull operational reports
- Monitor team performance against established SLAs and proactively address aging or at-risk files
- Ensure compliance with operational process, procedures, workflow expectations, and quality standards
- Review operational reporting to identify trends, bottlenecks, drive file movement, ensure workload balancing and improve reporting accuracy and operational performance.
- Act as liaison between Production, Closing, Operations Coordinators, and Management to support communication, alignment and issue resolution
- Support management's implementation of workflow improvements, process enhancements, and operational efficiencies
- Provide guidance, coaching, training, and day-to-day support to Curative Associates
- Assist with onboarding and training of new team members
Curative Team Lead
ServiceLink a Black Knight
Irvine, CA
01.2014 - 02.2016
- Review title commitments within company guidelines to determine the conditions fo title and insurability by considering the effect of documents such as deeds, deed of trust, mechanic liens, tax liens and judgments.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Maintain open communication with team members and Escrow Officers
- Facilitated cross-departmental communication, streamlining project workflows and improving service delivery.
Title Curative Specialist
Lender Processing Services
Irvine, CA
03.2009 - 03.2014
- Conducted title searches to identify and resolve title defects efficiently.
- Collaborated with legal teams to ensure compliance with regulatory requirements.
- Reviewed and corrected title documents to maintain accuracy and integrity.
- Managed communication with clients to clarify title issues and provide resolutions.
Education
High School Diploma -
Jordan High School
Long Beach CaSkills
- Strong communication skills
- Professionalism and ethics
- Continuous learning mindset
- Title insurance proficiency
Timeline
Title Officer
Stewart Title Guaranty Company
03.2016 - 05.2026
Curative Team Lead
ServiceLink a Black Knight
01.2014 - 02.2016
Title Curative Specialist
Lender Processing Services
03.2009 - 03.2014
High School Diploma -
Jordan High School