Cuong Luong
Quincy
Summary
Dedicated professional with a passion for customer service and a knack for building strong relationships. Demonstrated ability to grasp new concepts and procedures swiftly, ensuring seamless integration into any role. Eager to leverage and enhance communication and customer service abilities in the desired position, contributing positively to the team and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Customer Service
Starbucks
10.2021 - 01.2023
- Offered good and trouble-free customer experience with greater customer satisfaction. Provided greatest possible customer experience, while working in professional rushed workplace. Displayed great customer service abilities and a dedication to client satisfaction.
- Amplified customer retention ratio through detecting and expanding sales opportunities.
- Resolved customer concerns in an efficient and professional demeanor.
Retail Cashier
Russo’s
09.2019 - 10.2021
- Managed cash, debit, credit, and check transactions by utilizing cash register and other point-of-sale system. Guided customers in order to find appropriate products, answered product questions, and provided product solutions.
- Ensured effective productivity by processing credit, debit, cash, and voucher program payments for customers.
- Acquired knowledge of the responsibilities of other departments to maintain coverage and drive the business.
Education
Bachelor of Science - Aviation Science Flight Training Concentration
Bridgewater State University
Bridgewater, MA05.2025
High School Diploma - undefined
Quincy High School
Quincy, MA06.2020
Skills
- Ability to manage multiple aircraft service operations, encompassing fueling, lavatory services, marshaling, catering services, and parking
- Skilled in offering, selling, and supporting general aviation services
Timeline
Customer Service
Starbucks
10.2021 - 01.2023
Retail Cashier
Russo’s
09.2019 - 10.2021
High School Diploma - undefined
Quincy High School
Bachelor of Science - Aviation Science Flight Training Concentration
Bridgewater State University
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