Cuong Pham
Feasterville,PA
Summary
Knowledgeable Tire Technician with good customer service skills and in-depth understanding of different vehicle systems. Experienced in completing services quickly and accurately to handle high daily workload. Offering over [Number] years in field. Customer-focused Tire Technician with skill repairing leaks, balancing tires and completing alignments. Familiar with oil changes, fluid flushes and other services. Adept at learning new technical skills quickly. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Tire Technician
McCarthy Tires
08.2008 - 11.2019
- Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
- Achieved customer retention through attentive follow-up calls after service visits, ensuring satisfaction with completed work.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Identified problems and replaced worn tires on variety of vehicles.
- Dismounted, mounted, and repaired tires according to manufacturer specifications.
- Replaced and repaired tires using best practices for safe vehicle maintenance.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Collaborated with team members to complete complex repair jobs effectively and efficiently.
- Installed tire chains for winter driving conditions.
- Inspected and maintained equipment to limit operational disruptions.
- Assisted team by keeping shop tidy, clean, and free of safety hazards.
- Optimized scheduling, managing appointments to ensure minimal wait times for customers.
- Evaluated fluid levels, battery functioning, and vehicle leaks.
- Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
- Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
G. Washington High
Philadelphia, PASkills
- Technical knowledge
- Staff Supervision
- Customer Inquiry and Response
- Diagnostic abilities
- Mounting expertise
- Basic Machine Operation
- Tire Rotation
- Relationship Building
- Safety Procedures
- Customer Service
- Supply Management
- Invoice Generation
- Needs Assessment
- Service Reports
- Equipment Inspection
Languages
Vietnamese
Native or Bilingual
Timeline
Tire Technician
McCarthy Tires
08.2008 - 11.2019
High School Diploma -
G. Washington High
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