CUONG PHO
Sunnyvale,CA
Summary
Highly motivated and results-oriented professional seeking an IT, server, or debug technician role, leveraging hands-on experience in server hardware repair , cloud infrastructure projects , and real-time system troubleshooting. Proven ability to diagnose and resolve complex technical issues , optimize workflows , and maintain high-reliability standards in technical environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Bartender
Pho Hanoi
04.2023 - Current
- Diagnosed and resolved POS, card reader, and network device issues in real time to prevent service interruptions.
- Boosted workflow efficiency by 30% through process optimization and proactive equipment maintenance.
- Trained and led a team of 3+ staff on customer service standards and proper use of POS and inventory systems.
Server Debug Technician
Quanta Inc.
01.2019 - 10.2019
- Installed, configured, and repaired server hardware (CPU, memory, RAID, power, networking).
- Troubleshot boot failures, thermal issues, and motherboard faults.
- Performed firmware updates, BIOS configurations, and system diagnostics.
- Ensured repairs met reliability, safety, and service-level standards.
IMAC/Repair Technician
Quanta Inc.
09.2018 - 01.2019
- Diagnosed and repaired iMac/MacBook hardware issues, including logic boards, displays, and storage components.
- Performed macOS installs, system imaging, and firmware updates.
- Completed component replacements following ESD and manufacturer standards.
- Documented repairs and test results for accurate tracking.
Education
Associate of Science - Enterprise Networking
Foothill College (Currently Enrolled)
Los Altos, CA12.2026
Skills
- Technical: Red Hat Linux, Networking, AWS, Windows OS
- Virtualization/Cloud OS Skills
- Troubleshooting/Support Skills
- Tools: Git, Microsoft Suite
- Customer service
Certification
CompTIA Network+ (In Progress)
SKILLS & CERTIFICATIONS
Languages: English, Vietnamese
Timeline
Lead Bartender
Pho Hanoi
04.2023 - Current
Server Debug Technician
Quanta Inc.
01.2019 - 10.2019
IMAC/Repair Technician
Quanta Inc.
09.2018 - 01.2019
Associate of Science - Enterprise Networking
Foothill College (Currently Enrolled)