Curlie Jones
Smyrna,GA
Summary
Proficient Operations Analyst with over ten years of insight managing complex system deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.
Overview
8
8
years of professional experience
Work History
Professional Service Analyst
Fiserv
Alpharetta, GA
03.2022 - 10.2022
- Designed plans to improve operations and suggested changes to systems for overall organization.
- Generated reports of findings to help management with making key decisions.
- Met SLAs and internal and external regulatory standards by conducting scheduled procedural and tool audits.
- Investigated and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution.
Senior Commercial Loan Analyst
Ameris Bank
Atlanta, GA
12.2020 - 03.2022
- Structured and presented business cases for credit recommendation.
- Built and maintained relationships with associates, customers and vendors.
- Performed other duties to support goals and objectives of relationship management teams.
- Analyzed and negotiated product and service terms and conditions.
Loan Operations Team Lead
Ameris Bank
Atlanta, GA
07.2014 - 12.2020
Education
Associate of Science - Business Administration
Wallace College
Dothan, AL05.2010
Skills
- Customer Support
- Commercial and Consumer Loans
- Workflow Diagrams
- Service Tickets
- Microsoft Project
- Microsoft office products
- Multitasking
- Workflow Processes
- Document Organization
- Accounts Payable and Accounts Receivable
- Document Retrieval
- Problem Solving
Accomplishments
- Supervised team of 8 staff members.
- Collaborated with team of 4 in the development of projects.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved system issues which led to company results.
- Resolved product issue through consumer testing.
Timeline
Professional Service Analyst
Fiserv
03.2022 - 10.2022
Senior Commercial Loan Analyst
Ameris Bank
12.2020 - 03.2022
Loan Operations Team Lead
Ameris Bank
07.2014 - 12.2020
Associate of Science - Business Administration
Wallace College
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