Desired Job Title
Food Service ProfessionalCookServerCustomer Service RepresentativeWork Type
Full TimeLocation Preference
On-SiteRemoteLocation: Marquette, MI
Open to relocation: Yes
Leaf Freeman
Marquette,MI
Work Preference
Summary
Resourceful professional with strong attention to detail and proven task prioritization skills. Consistently delivers high-quality results while aligning with organizational objectives. Adaptable in dynamic environments, effectively identifying and implementing innovative solutions to challenges.
Overview
13
13
years of professional experience
Work History
Food Service Professional
HHS
Marquette, MI
08.2025 - Current
- Supported inventory management by restocking supplies to ensure operational readiness.
- Followed recipes and portion guidelines to deliver consistent food quality.
- Operated kitchen equipment safely and maintained proper usage protocols.
- Participated in training sessions to enhance food safety knowledge and practices.
- Ensured compliance with food safety regulations while preparing and serving meals.
- Streamlined storage areas for optimal space utilization and quick access to supplies.
- Oversaw inventory levels by ordering necessary supplies based on anticipated patient volumes.
Cook
Thunder Bay Inn
Big Bay, MI
02.2025 - 08.2025
- Ensured cleanliness and organization of kitchen workspace for optimal food preparation.
- Monitored cooking times and temperatures for food quality control.
- Communicated effectively with front-of-house staff for seamless service flow.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Proposed innovative ideas and solutions that improved team collaboration and service delivery.
- Prioritized and organized tasks to meet service goals and enhance kitchen workflow.
Server
Texas Roadhouse
Marquette, MI
09.2024 - 02.2025
- Executed order-taking process to ensure accurate and efficient service for customers at the table.
- Processed cash transactions and managed payments using point-of-sale system to maintain smooth operations.
- Provided excellent customer service to ensure satisfaction to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and enhance customer experience.
Customer Service Representative
Superior Contact
Marquette, MI
01.2018 - 03.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted customers with product selection, ordering, billing, returns, and technical support to enhance overall customer experience.
- Processed orders and managed customer accounts in CRM software to streamline order fulfillment.
- Communicated product information clearly to enhance customer understanding.
- Trained new staff on customer service protocols and best practices.
- Maintained detailed records of customer interactions and transactions to support follow-up and issue resolution.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Accounting and Finance
Northern Michigan University
Marquette, MISome College (No Degree) - Non-Profit Management
Johnson University
Knoxville, TNSkills
- Recipe development
- Point-of-Sale System operation
- Customer service and satisfaction
- Service excellence
- Attention to detail
- Team collaboration
- Effective communication
- Problem solving
- Stress management
- Strong work ethic
- Interpersonal skills
- Quick learner
- Documentation
- Paperwork processing
- Sales expertise
- Task prioritization
- Service upselling
- Clerical support
- Multi-line phone talent
- Payment processing
- Call center operations
- Script adherence
- Critical thinking
- Empathy and patience
- Courteous demeanor
- Microsoft Excel
- Active listening
- Computer proficiency
- Shipping procedures
- Office equipment proficiency
- CRM software
- Customer support
- Time management
- Typing proficiency
References
References available upon request.
Timeline
Food Service Professional
HHS
08.2025 - Current
Cook
Thunder Bay Inn
02.2025 - 08.2025
Server
Texas Roadhouse
09.2024 - 02.2025
Customer Service Representative
Superior Contact
01.2018 - 03.2020
Some College (No Degree) - Accounting and Finance
Northern Michigan University
Some College (No Degree) - Non-Profit Management
Johnson University