Summary
Overview
Work History
Education
Skills
Timeline
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Alejandra Fernandez

Miami,FL

Summary

Driven Food Service Professional with a proven track record at Negroni and Kings Dining And Entertainment, enhancing customer satisfaction and exceeding sales targets. Skilled in staff training, food safety, and bilingual communication. Excelled in fast-paced environments, demonstrating a strong work ethic and problem-solving abilities, contributing significantly to team success and customer loyalty.

Overview

5
5
years of professional experience

Work History

Food Service Professional

Negroni
07.2020 - 10.2022
  • Enhanced customer satisfaction by delivering high-quality food and exceptional service in a timely manner.
  • Provided personalized service to customers, addressing dietary needs or preferences while maintaining positive relationships.
  • Contributed to a positive and supportive work environment, fostering collaboration among team members.
  • Consistently met or exceeded sales targets through upselling techniques and ensuring customer satisfaction during every visit.
  • Handled customer complaints with professionalism and empathy, resolving issues quickly to ensure satisfaction and maintain the establishment's reputation.
  • Developed and maintained positive relationships with customers to enhance service.

Food Service Professional

Kings Dining And Entertainment
03.2018 - 11.2020
  • Trained new hires in proper food handling techniques and company policies.
  • Provided personalized service to customers, addressing dietary needs or preferences while maintaining positive relationships.
  • Enhanced customer satisfaction by delivering high-quality food and exceptional service in a timely manner.
  • Oversaw banquet events (company parties, birthdays, etc.)from planning stages through execution..
  • Contributed to a positive and supportive work environment, fostering collaboration among team members.
  • Consistently met or exceeded sales targets through upselling techniques and ensuring customer satisfaction during every visit.
  • Maintained strict adherence to health and safety regulations, ensuring a clean and sanitary work environment at all times.

Education

High School Diploma -

Hialeah Gardens Senior High School
Hialeah Gardens, FL
07.2017

Skills

  • Excellent customer service
  • Strong Work Ethic
  • Food safety knowledge
  • Staff Training and Development
  • Table Setting Proficiency
  • Positive Attitude
  • Quick Learner
  • Thrive in fast-paced environments
  • Excellent Multitasker
  • Problem-solving abilities
  • Bilingual English/Spanish

Timeline

Food Service Professional

Negroni
07.2020 - 10.2022

Food Service Professional

Kings Dining And Entertainment
03.2018 - 11.2020

High School Diploma -

Hialeah Gardens Senior High School

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Alejandra Fernandez