Curneshia Gildon
San Antonio,TX
Summary
Dynamic professional with extensive experience in case management and communication within the U.S. House of Representatives. Achieved a reduction of $25K in delinquent accounts through effective leadership in finance roles. Skilled in building industry partnerships and addressing complex challenges to implement impactful solutions.
Overview
14
14
years of professional experience
Work History
Deputy Director of Constituent Services
U.S. House of Representatives
04.2020 - 01.2023
- Answering casework correspondence and verbal communications with constituents.
- Acting as liaison with federal, district, and local agencies for the Member and constituents
- Delegating constituent cases to specific caseworkers in our office or outside of our office
- Contacting Federal Agencies to inquire about specific constituent concerns (stateside and overseas)
- Attending meetings and community events to learn about the public needs, educate people on our office’s ability to assist, address concerns/trends of the community, etc.
- Ability to navigate through several channels to get things resolved/accomplished
Entomology
United States Air Force - Civil Service
09.2019 - 04.2020
- Applied pesticides/herbicides base wide w/DOD certification
- Responsible for reporting chemical usage monthly to the Air Force headquarters
- Educating base personnel on sanitation practices and building structure considerations to avoid pests
- Customer service for the base population regarding pest issues/health concerns
Accounting/Finance
Essential Pest Control
Tucson, AZ
04.2019 - 09.2019
- Monthly printing/mailing/emailing of invoices, past due accounts, and contracts
- Created collection procedures/goals for delinquent accounts (lowered delinquent accounts by 25k)
- Processing credit/debit card payments via phone or email
- Manually entered checks received via mail daily (15-20k/daily)
- Balanced all financial records by end of day & went to the bank to manually deposit all cash and checks that the scanner refused
- Maintained financial records for school districts & big/small businesses
- Point of Contact for all financial issues/concerns
Entomology Craftsman/Readiness Logistics
United States Air Force
10.2008 - 03.2019
- Noncommissioned officer of a four-person shop for two different bases, totaling 5 years
- Conducted feedback, meetings, training, and evaluations for all shop personnel routinely
- Scheduled, directed, and helped with jobs and all of the shop/base programs applicable to the job, which included (HAZMART, Safety, Training programs, Respiratory protections, etc.)
- Responsible for the proper application of pesticides/herbicides for the base as well as overseas bases for all DOD/state applications assigned to the base
- Performs quality assurance and evaluation of contracted pest management function
- Plans and coordinates activities. Evaluates proposed work, determines resource requirements, and prepares cost estimates. Identifies, budgets for, and acquires specialized equipment
- Maintains historical databases and tracking systems that are reported to the higher entity monthly
Readiness Logistics
United States Air Force
09.2015 - 09.2016
- Managed/Purchased deployment items/gear for a squadron of 300+ personnel
- Continuous contact with contractors, vendors, and finance about approval for deployment-related purchases
- Balanced all purchases at the end of month with the finance representative
- Created/maintained inventory for shelf-stocked items
- Briefed deployers on reporting instructions, responsibilities, locations, etc.
Education
Master of Clinical Psychology (M.A.) -
Pepperdine University
Los Angeles, CA01-2028
Bachelor of Arts - Applied Behavioral Science
Ashford University
San Diego, CA05.2017
Associate’s Degree -
Community College of The Air Force
Montgomery, AL03.2017
Skills
- Microsoft Excel and Word
- Problem solving
- Effective communication
- Adaptability
- Leadership and followership
- Employee relations
- Industry partnerships
- Case management
- Interpersonal communication
- Problem resolution
- Data tracking
- Organizational development
- Individual accountability
Timeline
Deputy Director of Constituent Services
U.S. House of Representatives
04.2020 - 01.2023
Entomology
United States Air Force - Civil Service
09.2019 - 04.2020
Accounting/Finance
Essential Pest Control
04.2019 - 09.2019
Readiness Logistics
United States Air Force
09.2015 - 09.2016
Entomology Craftsman/Readiness Logistics
United States Air Force
10.2008 - 03.2019
Master of Clinical Psychology (M.A.) -
Pepperdine University
Bachelor of Arts - Applied Behavioral Science
Ashford University
Associate’s Degree -
Community College of The Air Force