Jeanne Colvin
Olympia,WA
Summary
Accomplished servant leader with a demonstrated ability and unwavering commitment to building and maintaining relationships with diverse stakeholders in fast-paced and dynamic settings, all in pursuit of common goals. Recognized for fostering an inclusive and empowering work environment and successfully leading teams in personal and professional growth. Motivated by a genuine passion for making impactful contributions to the well-being of individuals, families, and communities, promoting post-traumatic growth and improving intergenerational outcomes.
Overview
18
18
years of professional experience
Work History
Director of Constituent Services and Special Projects Manager
Office of Washington State Governor Jay Inslee
02.2024 - Current
- Support, coach and supervise Constituent Services Unit while maintaining a sense of humor and lighthearted approach to difficult work
- Inform office pro-equity anti-racist (PEAR)/diversity, equity and inclusion (DEI) initiatives and efforts to enable the governor and the office to hear from a more diverse group of constituents and respond to a broader range of constituent concerns
- Lead and assist with special projects related to the gubernatorial transition
- Write correspondence and ceremonial letters from the governor (e.g., letters to Congress and state legislators, greetings, condolences, anniversary letters, and commendations)
- Manage relationships with state agencies and the offices of elected officials to which the Governor's Office sends casework referrals and inquiries
- Collaborate with State Human Resources to respond to human resource complaints from constituents across the state
- Aid in archiving public records at the end of the 12-year gubernatorial term
- Create transition documents to be used by the next gubernatorial administration that detail the work processes of each team member, the role of the unit, its successes, work products, and job aids.
- Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led team meetings to provide updates on progress, address challenges, and maintain open communication channels.
- Resolved conflicts among team members or stakeholders promptly, maintaining a positive work environment conducive to productivity.
- Organized and prioritized workload to delegate responsibilities among colleagues and team members.
Regional Coordinator/Liaison (Region 1, North Central Washington)
Washington State Department of Health
10.2022 - 01.2024
- Part of initial team that stood up regional health office structure as new initiative for state of Washington.
- Consulted local health jurisdiction administrators and staff in central corridor region (Chelan, Douglas, Grant, Kittitas, and Okanogan counties) to cultivate strong understanding and connection to area and community, including pressing public health concerns.
- Advised agency activities and decisions, bringing regional perspective and expertise to conversations.
- Informed agency understanding of issues that impact region as needed for policy development, strategic partnerships, and agency operational work.
Director of Constituent Services
Office of Washington State Governor Jay Inslee
12.2018 - 09.2022
- In fast-paced, dynamic environment, led, supported, and supervised Constituent Services Unit, division of governor's communications team that receives and responds to correspondence to governor, assists constituents with resolving their casework concerns, and assists constituents with navigating state government and accessing resources.
- In response to COVID-19 pandemic, stood up and supervised call center utilizing cloud-based unified communications technologies.
- Wrote letters of recommendation, condolence, ceremonial proclamations, and various other ceremonial correspondence on behalf of Governor Inslee.
- LEANed processes to shorten length of time between request and fulfillment of executive correspondence requests.
- Served as administrator of Intranet Quorum, Constituent Relationship Management (CRM) system for Governor's Office and trained others on its use.
- Supported and coached my team on goal setting, performance review, professional development, and resiliency before and during COVID-19 pandemic.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Caseworker / Executive Correspondence Manager
Office of Washington State Governor Jay Inslee
02.2016 - 12.2018
- Investigated and responded to constituent inquiries and complaints and ensured a response from the appropriate state agency or investigatory body or directed them to available resources
- Drafted and edited correspondence from the governor and managed the signature approval process, including communications to congressional delegation, elected officials, tribal leadership, cabinet members, and foreign dignitaries, and managed all incoming VIP correspondence addressed to the governor.
- Monitored case progress for timely completion and compliance with applicable regulations.
Consultant
Strategic Applications International
03.2015 - 01.2016
- Provided subject matter expertise in substance abuse policy, survey development and analysis, communications, report writing, and grant writing/research, including mass incarceration and responding to methamphetamine use on tribal lands.
State Epidemiological Outcomes Workgroup Director / Program Administrator
Governor's Office for Children, Youth and Families (now Governor's Office of Youth, Faith and Family)
02.2007 - 03.2015
- Guided data-driven policy and programmatic decision-making and development of a data-informed prevention infrastructure over course of three diverse gubernatorial administrations to address disproportionate impacts of substance use and misuse.
- Enhanced data-driven decision-making throughout Arizona communities by training community coalitions to utilize data in assessments, grant applications, and community presentations.
- Managed the Arizona Alliance for Drug Endangered Children and developed and hosted a 2-day working forum attended by law enforcement, policymakers, prosecutors, community service providers, child welfare workers and supervisors, and prevention coalition members. This event built relationships between these disparate groups and identified strategic priorities upon which to build a community response to the needs of children in Arizona endangered by drugs.
- As the Program Administrator for the Arizona Substance Abuse Partnership (ASAP), was responsible for acting as the staff for this group, a cabinet-level body that is Arizona's single statewide council on substance abuse prevention, enforcement, treatment, and recovery efforts. The ASAP is composed of federal, state, and tribal leaders and service providers, including non-profit entities and community members. Established and maintained key relationships with federal, state, tribal, and local agencies with overlapping authorities and policy interests.
Independent Consultant
Okanogan County Behavioral Healthcare
01.2012 - 01.2014
- Provided consultation and advice to rural behavioral healthcare provider agency and wrote grant applications to support agency mission to serve and support consumers in managing personal growth and recovery.
Adjunct Faculty
Rio Salado College
01.2008 - 01.2011
- Taught Introduction to Sociology, Marriage and Family, Racial and Ethnic Minorities, Gender and Society through virtual platform to students serving overseas, those living in sober living environments, adult learners working during traditional college hours, and other students for whom the online environment was a better fit for their educational needs.
Education
Post-graduate Coursework - Sociology of Health
Arizona State University
Tempe, AZ2011
MA Sociology - Sociology of Family
Arizona State University
Tempe, AZ2006
BS Sociology -
Central Washington University
Ellensburg, WA2004
Skills
- Public Health / Prescription Drug/Opioid Misuse and Abuse / Substance Abuse Epidemiology
- Methamphetamine and Other Prevention Coalitions / Drug Endangered Children
- Executive Correspondence
- Grant and Report Writing / Grant Review
- Commission and Project Management
- Community Presentations / Workshop/Conference Planning
- Mental Health First Aid
- Crucial Conversations
- Government Relations / Liaison / Constituent Relations
- Data-Driven Decision-Making
- Budget Development and Fiscal Management
- CRM, Microsoft Office: Outlook, Word, PowerPoint, Excel, OneNote, SharePoint
Timeline
Director of Constituent Services and Special Projects Manager
Office of Washington State Governor Jay Inslee
02.2024 - Current
Regional Coordinator/Liaison (Region 1, North Central Washington)
Washington State Department of Health
10.2022 - 01.2024
Director of Constituent Services
Office of Washington State Governor Jay Inslee
12.2018 - 09.2022
Caseworker / Executive Correspondence Manager
Office of Washington State Governor Jay Inslee
02.2016 - 12.2018
Consultant
Strategic Applications International
03.2015 - 01.2016
Independent Consultant
Okanogan County Behavioral Healthcare
01.2012 - 01.2014
Adjunct Faculty
Rio Salado College
01.2008 - 01.2011
State Epidemiological Outcomes Workgroup Director / Program Administrator
Governor's Office for Children, Youth and Families (now Governor's Office of Youth, Faith and Family)
02.2007 - 03.2015
Post-graduate Coursework - Sociology of Health
Arizona State University
MA Sociology - Sociology of Family
Arizona State University
BS Sociology -
Central Washington University
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