Curstyn Williamson
Napa,CA
Summary
With a proven track record at E&J Gallo's various tasting rooms, I excel in elevating guest experiences through expert wine knowledge and exceptional service. Skilled in customer retention and inventory management, my ability to engage and educate enhances sales and satisfaction. My flexible approach and strong communication skills make me a standout in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tasting Room Associate
William Hill Estate (E&J Gallo)
Napa, CA
09.2023 - Current
- Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
- Managed inventory of wines and merchandise, ensuring adequate stock levels for daily operations and special events.
- Contributed to positive online reviews by consistently delivering exceptional service to all tasting room visitors.
Tasting Room Associate
Orin Swift Cellars (E&J Gallo)
St Helena, CA
03.2023 - 09.2023
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
- Educated visitors on winemaking processes, vineyard history, and varietal characteristics to enhance their appreciation of the wines.
Tasting Room Associate
Columbia Winery (E&J Gallo)
Woodinville
07.2020 - 12.2022
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Demonstrated adaptability in accommodating diverse groups of guests, including large parties or those with special needs or requests.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
- Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
Education
Marketing -
Washington State University
Pullman, WASkills
- Guest service
- Flexible scheduling
- Customer Retention
- Wine Knowledge
- Strong Communication and Interpersonal Skills
- Inventory and Stocking
- Wine production knowledge
Certification
WSET II Certified (With Merit)
MAST 12
Food Handlers
Timeline
Tasting Room Associate
William Hill Estate (E&J Gallo)
09.2023 - Current
Tasting Room Associate
Orin Swift Cellars (E&J Gallo)
03.2023 - 09.2023
Tasting Room Associate
Columbia Winery (E&J Gallo)
07.2020 - 12.2022
Marketing -
Washington State University