Curteseya Epps

I possess a strong passion for work and thrive in an energetic and engaging environment. Assisting others and continuously expanding my knowledge and skills bring me a sense of fulfillment. I am currently searching for a position that not only utilizes my abilities but also provides opportunities for growth and skill development. As a dedicated Customer Service professional, I have a solid understanding of service delivery and excel in multitasking. My commitment lies in fostering professional relationships to drive business results and enhance profitability.

• Westgate cooperate call center, Orlando, FL, Reservation Specialist, 03/2011, 09/2012, High volume call center, Making reservations for guests of Westgate resorts., also selling theme park tickets., Provide general customer service, Managing different screens at one time
• Convergys, Lake Mary, FL, Customer service Agent, 09/2012, 04/2013, Handling Inbound call, Technical Support calls, Assisting customers with escalated can, Handling all AT&T custo1ner questions / processing upgrades, Ordering of devices, and handling shipping and tracking of devices.
• Connextions Call center, United Healthcare- Customer Service Agent, 09/2012, 04/2013, Inbound calls, Outbound calls on Medicare members, Outbound and Inbound calls for Medicare enrollment verification, High volume call center, Assisting AARP members of United ,Healthcare starting them on supplement plans/ Advantage plans, Finding patient's medication, Signing members up for mail order
• Wal-Mart, Ocoee, FL, Department Manager, 03/2014, 07/2017, Handling customer service questions, Money Handling, Cashier, Guest Relations, Monitoring a small group on employees and assigning them daily task.
• Express Scripts, Ocoee, FL, Patient advocate, 09/2017, 03/2020, Inbound calls with patients who order their medication and track the orders., Multi-Tasking between screens and assignments, Handle prior authorizations call between the provider and member
• Alorica, Lake Mary, FL, Trustee Referee (Customer Service), 06/2021, Present, Trained Identity specialist, verifying identity daily., Multi-tasking through multiple applications to review gathered documents, Using customer service skills to Ask necessary questions to customer, Working assigned workload and meeting weekly metrics