Curtina McDonald
Yazoo City,MS
Summary
Dedicated, reliable, customer-service-oriented professional with over 10 years of experience. Strong communicator with proven abilities in problem-solving. Proficient in computer systems. Proven leadership skills, with adaptability.
Overview
11
11
years of professional experience
Work History
Shift Leader/ Manager
Save A Lot
Yazoo City, Mississippi
07.2025 - Current
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Handle emergency situations with composure, in accordance with company guidelines, and a high level of satisfaction.
- Supervised a team of cashiers during daily shifts, ensuring efficient operation and customer satisfaction.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Production Technician
Nissan North America, Inc.
Canton, Mississippi
10.2022 - 04.2025
- Operated various power and air tools while adhering to safety requirements.
- Conducted inspections on parts to prevent downtime, and to make corrections as needed.
- Assembled car parts on a production line.
Food And Consumables Associate
Walmart
Yazoo City, Mississippi
06.2021 - 03.2022
- Assisted customers with merchandise questions and merchandise locations.
- Corrected price changes on the floor.
- Stock merchandise on the shelves in their correct location.
- Did inventory count on merchandise.
- Provided knowledge to customers about merchandise.
Temporary Customer Service Manager
Walmart
Yazoo City, Mississippi
03.2021 - 06.2021
- Primary contact for escalated customer concerns or issues.
- Provided professional support and customer service.
- Resolved customers' complaints promptly, while ensuring customer satisfaction.
- Oversaw cashiers and provided scheduled coverage.
Customer Service Associate
Walmart
Yazoo City, Mississippi
04.2017 - 03.2021
- Assisted customers with inquiries, refunds, and returns.
- Organized return receipts and returned merchandise.
- Provided customer service in a fast-paced retail environment.
- Assisted customers over the phone with concerns or questions about merchandise.
Garden Center Associate
Walmart
Yazoo City, Mississippi
01.2017 - 04.2017
- Stocked shelves with merchandise.
- Documented plant damages.
- Assisted customers with plant care and recommendations.
- Maintained a clean and organized work environment.
- Provided plant care and watering to the plants.
- Used pallet jacks to transport merchandise to the garden center area.
- Operated cash register to help with customers checking out.
Customer Service Representative
Xerox
Madison, MS
02.2015 - 12.2015
- Answered inbound calls and chat questions regarding customer information.
- Asked probing questions to determine customer needs.
- Input information into the electronic system.
- Kept records of customer interactions, thoroughly recording details.
- Resolved billing complaints or issues.
Education
High School Diploma -
Yazoo County High School
Yazoo City, MS05-2005
Some College (No Degree) - Pre-Physical Therapy Assistant
Hinds Community College
Raymond, MSSkills
- Schedule Management
- Team Management
- Money Handling
- Exceptional Customer Service
- Excellent Decision Making
- Employee Training
Timeline
Shift Leader/ Manager
Save A Lot
07.2025 - Current
Production Technician
Nissan North America, Inc.
10.2022 - 04.2025
Food And Consumables Associate
Walmart
06.2021 - 03.2022
Temporary Customer Service Manager
Walmart
03.2021 - 06.2021
Customer Service Associate
Walmart
04.2017 - 03.2021
Garden Center Associate
Walmart
01.2017 - 04.2017
Customer Service Representative
Xerox
02.2015 - 12.2015
High School Diploma -
Yazoo County High School
Some College (No Degree) - Pre-Physical Therapy Assistant
Hinds Community College