Curtis Albin
Cleveland,OH
Summary
Responsible and motivated, ready to apply my experience in the workplace. Offers excellent communication skills, ability to handle challenging work, and excellent time management skills.
Overview
28
28
years of professional experience
Work History
Customer Success Specialist
Alltel Communications
Durham, NC
01.1996 - 01.2024
- Analyzed usage data to detect trends and identify opportunities for upselling and cross-selling products and services.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consistently achieved departmental goals for call quality
Detailed Assembly
Applied Medical Technology
Brecksville, OH
04.2021 - 04.2023
- Assembled products to company standards
- Consistently reached daily production goals
- Responsible for work flow management
- Ensured that all areas were kept neat and tidy at all times
Senior Fulfillment Administrator
Parata Systems LLC
Durham, NC
06.2007 - 03.2015
- Responsible for order management
- Orders were received via online portal, customer calls, emails and internal requests
- Efficiently prioritized high volumes of email and phone orders
- Responsible for logistics on all orders to ensure prompt delivery and cost effectiveness
- Consistently met and exceeded departmental goals
Vendor Liaison
Store Link
Durham , NC
02.2005 - 05.2007
- Coordinated expectations from vendor to retail location and management
- Responsible for proper inventory management by retail location
- Collaborated with retail location to ensure proper brand representation material was out and available to the customer
Help Desk Technician
Qualex, Kodak
Durham, NC
03.1999 - 12.2004
- Ensured compliance with established standards, policies, and procedures.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Consistently met resolution goals for the technical team
Education
GED -
Pine Bush High School
Pine Bush, NY04-1989
Some College (No Degree) - Phlebotomy
Central Carolina Community College
Sanford, NCSkills
- Information Security
- Report Generation
- Data Collection
- Paperwork Processing
- Scheduling
- Data Entry
- Inbound and Outbound Calling
Timeline
Detailed Assembly
Applied Medical Technology
04.2021 - 04.2023
Senior Fulfillment Administrator
Parata Systems LLC
06.2007 - 03.2015
Vendor Liaison
Store Link
02.2005 - 05.2007
Help Desk Technician
Qualex, Kodak
03.1999 - 12.2004
Customer Success Specialist
Alltel Communications
01.1996 - 01.2024
GED -
Pine Bush High School
Some College (No Degree) - Phlebotomy
Central Carolina Community College
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